The Francis Inquiry: creating the right culture of care

The Francis Report highlights the need for organisations to create and maintain the right culture to deliver high-quality care that is responsive to patients' needs and preferences.

But what is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

Drawing on evidence, our experience of working with NHS boards and teams of NHS staff, and our work with staff and patients, we have identified a number of factors that characterise a good culture of care. Below you'll find relevant resources for each factor.

Factors that characterise the right culture of care