Contact us and visiting our building

You can contact us using the form below or by getting in touch with a specific team using the details below. 

The King’s Fund can’t comment on individual cases or complaints relating to NHS organisations or other healthcare providers. We advise that you contact your local Healthwatch, or your local patient advice and liaison service (PALS) regarding this.

If you’re visiting our building, you’ll find details below on how to find us as well as advice on travelling to The King’s Fund. 

General enquiries

The King's Fund
Tel: 020 7307 2400
Email: [email protected]
Web: www.kingsfund.org.uk
We welcome calls via the Text Relay service. Call 18001 + number.

How to find us

The King's Fund is situated in the heart of London's West End. Close to shops, theatres, restaurants and the Royal Colleges, it is conveniently located for all the main London railway stations and tube lines.

The King's Fund
11–13 Cavendish Square
London W1G 0AN

Tel: 020 7307 2400

Find us on Google Maps

Travel information

Nearest underground stations

• Oxford Circus (Bakerloo, Central and Victoria lines) Exit 4 (corner near H&M store)

• Bond Street Elizabeth line station, entrance/exit at Hanover Square

Bus routes

• A large number of bus routes pass close to our office. Please check Google Maps, Citymapper or TFL Travel to find the best route.

Cycling

There are several points in Cavendish Square where bicycles can be secured to a barrier.

Parking

Cavendish Square Car Park, Harley Street Car Park (enter from Chandos Street).

Contact us about making a complaint

At The King's Fund we are always happy to receive comments, feedback and suggestions, and provide a variety of means by which you can do this.

We will:

• treat complaints seriously and deal with them properly

• resolve complaints promptly and informally whenever possible

• learn from complaints and take action to improve our service

• ensure that complaints are treated in confidence.

What to do if you have a complaint

If you have a complaint it is always better if you can let us know straight away. Most complaints can be sorted out quickly by a member of staff, and we welcome the opportunity to do this if possible.

If you are complaining in person or over the phone, we will try to resolve the issue there and then. If it is not possible to complain at the time, you may do so by writing to:

Customer Services
The King's Fund
11-13 Cavendish Square
London W1G OAN

You may also contact us by using the form above, emailing [email protected] or by telephone on 020 7307 2400.

What happens next?

If you complain in writing we will always acknowledge your complaint within 7 working days, and do everything we can to resolve it within 21 working days. If this is not possible, we will explain why and give a new deadline.

Send an enquiry

Fill in the form below.