Improving quality of care: the vital role of people’s voices

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healthwatch logo

The King's Fund and Healthwatch England joined forces on 28–31 March 2022 to explore how meaningful engagement and listening to people’s experiences can result in better-quality care.

We will all need to use health and social care services at some point in our lives. Many complex factors can influence the quality of care we receive. However, policy-makers and researchers are increasingly highlighting the importance of putting people's voices at the centre of organising and planning health care services.

Although seen as important, listening to people properly, harnessing the lessons from feedback and implementing them to make changes is not always straightforward. How can the NHS and social care services ensure that they really listen to and learn from people and communities?

Event topics

Hear about:

  • how to listen well – we'll show you examples of good-quality  engagement and the methods you can use to implement these
  • how you can improve commissioning and service delivery by listening to people
  • how public engagement is a critical asset in the battle against health inequalities
  • how people’s voices are already making a difference to strategy and policy-making
  • the opportunities to ensure people’s voices are used meaningfully within integrated care systems.

Sponsorship and exhibition

If you’d like a conversation about your business goals, and how being involved in this event can help you, please email Danielle Roche at d.roche@kingsfund.org.uk.

Please click here for more information.

Flow Coaching Academy

Exhibitor

Speakers

Patients and users of services

People with lived experience will be speaking in each session

Names to be announced soon.

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Sally Warren

Director of Policy, The King’s Fund

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Sir Robert Francis

Chair of Healthwatch England

Habib Naqvi

Dr Habib Naqvi

Director, NHS Race and Health Observatory

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James Watson-O’Neill

Chief Executive Officer, SignHealth

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Jacob Lant

Head of Policy, Public Affairs and Research, Healthwatch England

Dr Yusuf Ciftci

Dr Yusuf Ciftci

Policy and Advocacy Manager-Participation Lead, Doctors of the world

Rachel Brennan

Rachel Brennan

National Partnerships Lead, Groundswell

Mandeep Kaur Bains

Mandeep Kaur Bains

Chief Executive Officer, Healthwatch Reading

Olivia Butterworth

Olivia Butterworth

Head of Public Participation, NHS England, NHS Improvement

Dianne Barham

Dianne Barham

Chief Executive, Healthwatch Tower Hamlets

Fiona Loud

Fiona Loud

Policy Director, Kidney care UK

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Chris Graham

Group Chief Executive, Picker

Owen Richards

Owen Richards

Strategic Manager, Healthwatch Southend

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Jennifer Clark

Deputy Head of Engagement and Sustainability, Healthwatch England

Jessie Cunnett

Jessie Cunnett

Head of Health and Social Care, Traverse Ltd

Gabriela Smolinska-Poffley

Gabriela Smolinska-Poffley

Deputy Manager Roma Support and Programme Leader, Roma Support Group

Louise Ansari

Louise Ansari

National Director of Healthwatch England

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Professor Stephen Powis

National Medical Director, NHS England and NHS Improvement

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Annie Laverty

Chief Experience Officer, Northumbria Healthcare NHS Foundation Trust

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Ruth Robertston

Senior Policy Fellow, The King’s Fund

Nigel Acheson

Dr Nigel Acheson

Deputy Chief Inspector, Care Quality Commission

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Clair Thorstensen-Woll

Researcher, The King’s Fund

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Saffron Cordery

Deputy CEO, NHS Providers

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Fatima Khan-Shah

Programme Director, Unpaid Carers and Personalised Care, West Yorkshire and Harrogate Health and Care Partnership

Chris Branson

Head of System Development (Insight and Intelligence), NHS England and Improvement

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Chris Naylor

Senior Policy Fellow, The King’s Fund

Karen Higgins

Karen Higgins

Assistant Director, PCN Network, NHS Confederation

Donna Hall

Professor Donna Hall CBE

Chair, Bolton NHS Foundation Trust

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Sarah Pickup

Deputy Chief Executive, Local Government Association

Clenton Farquharson

Clenton Farquharson, MBE

Chair of Think Local Act Personal and Chair of Quality Matters, NHS Assembly

Ceinwen Giles

Co-CEO, Shine Cancer Support

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Dr Bola Owolabi

Director, Healthcare Inequalities, NHS England

Jez Harris

Bethany’s father, and patient advocate

Jill Morrell

Head of Public Engagement and Involvement, Care Quality Commission

Sundera Kumara-Moorthy

Vice Chair, Healthwatch Hertfordshire

Gavin Macgregor

Head of Network Development, Healthwatch England

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Beccy Baird

Senior Fellow, The King’s Fund

Keymn Whervin

Lived Experience Manager, National Voices 

Contact details

Booking enquiries

If you’d like to make a booking enquiry, please email Anna Viralainen at events@kingsfund.org.uk.

Programme enquiries

If you have any queries relating to this event programme please email us at events@kingsfund.org.uk.

Sponsorship and exhibition enquiries

Please email Danielle Roche at d.roche@kingsfund.org.uk.