Notes to editors
- Since 1983, the National Centre for Social Research’s (NatCen) BSA survey has asked members of the public across England, Scotland, and Wales about their views on the NHS and health and care issues generally. The latest survey was carried out between July and October 2018 and asked a nationally representative sample of 2,926 people about their satisfaction with the NHS overall, and 973 people about their satisfaction with individual NHS and social care services. The King’s Fund and The Nuffield Trust sponsor these health questions and summarise the headline results. The King’s Fund will publish further results of the health questions in the coming weeks and NatCen will publish further results from BSA in the summer.
- The main question asked was ‘All in all, how satisfied or dissatisfied would you say you are with the way in which the National Health Service runs nowadays?’ and the response options were ‘very satisfied’, ‘quite satisfied’, ‘neither satisfied nor dissatisfied’, ‘quite dissatisfied’ and ‘very dissatisfied’. Satisfaction as reported here aggregates those who answer 'very' and 'quite' satisfied. The survey methodology is based on a randomly selected sample of the British public and is conducted via a face-to-face interview with multiple follow up requests to non-responders. It includes those who had recent contact with the NHS and those who had not. The order in which topics are covered in the survey, and the order in which questions on the NHS are asked, have not changed in recent years.
- Satisfaction with GP services in 2018 was 63 per cent. The change in satisfaction from the previous year (down by 2 per cent) was not statistically significant and satisfaction remains at its lowest level since the survey began in 1983. The GP satisfaction measure is the closest the survey gets to a measure based on direct personal experience, as most people will have visited their GP in the past year for either themselves or a family member.
- The analysis of the BSA health results was carried out by Ruth Robertson, John Appleby, Harry Evans and Nina Hemmings. It will be published on both The King’s Fund and the Nuffield Trust websites at 00:01 on 7 March 2019, with a link to the report from the NatCen website. Previous survey reports can be viewed here: kingsfund.org.uk/projects/public-satisfaction-nhs
- The King’s Fund is an independent charity working to improve health and care in England.
- The Nuffield Trust is an independent think tank aiming to improve the quality of health care in the UK by providing evidence-based research and policy analysis.
- The National Centre for Social Research, Britain’s largest independent social research organisation, helps government and charities make the right decisions by listening to the public and making sure their voice is heard.
For further information, or to request an interview with Professor John Appleby or Ruth Robertson, please contact Gemma Umali at The King’s Fund on 020 7307 3583 (07584 146 035 if calling out of hours) or email firstname.lastname@example.org