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Public satisfaction with the NHS and social care

Results from the British Social Attitudes survey

Since 1983, NatCen Social Research’s British Social Attitudes (BSA) survey has asked members of the public about their views on, and feelings towards, the NHS and health and care issues generally. Since 2011, The King's Fund has reported on its findings.

2023 survey

2022 survey

2021 survey

2019 survey

  • Report
    • Dan Wellings et al
    • Patients and the public

    Public satisfaction with the NHS and social care in 2019

    After falling for the past two years, public satisfaction with the NHS overall rose significantly in 2019. Overall satisfaction was 60 per cent – a 7 percentage point increase from the p...

    • 3 April 2020
  • Blog
    • Dan Wellings et al
    • Patients and the public

    Public satisfaction with the NHS rose sharply in 2019 – why?

    Dan Wellings and John Appleby consider how staff satisfaction, patient experience and recent funding announcements may have influenced public satisfaction with the NHS.

    • 3 April 2020
    • 7-minute read
  • Press release
    • Patients and the public

    Public satisfaction with the NHS rose sharply in 2019

    New analysis published today by The King’s Fund and the Nuffield Trust shows public satisfaction with the NHS jumped to 60 per cent across the UK in 2019, up 7 percentage points from the...

    • 3 April 2020

2018 survey

  • Report
    • Ruth Robertson et al
    • Patients and the public

    Public satisfaction with the NHS and social care in 2018

    Public satisfaction with the NHS overall continued to fall in 2018. Overall satisfaction was 53 per cent – a 3 percentage point drop from the previous year and the lowest level since 200...

    • 7 March 2019
  • Blog
    • Ruth Robertson
    • Patients and the public

    Why is public satisfaction with the NHS still falling?

    Ruth Robertson explores the factors behind why public satisfaction with the NHS is still falling, despite 2018's funding boost.

    • 7 March 2019
    • 5-minute read

2017 survey

2016 survey

  • Report
    • Ruth Robertson
    • Patients and the public

    Public satisfaction with the NHS in 2016

    In 2016 the NHS remained popular with the public. In particular, the public values a system that provides high-quality, comprehensive services that are free at the point of use.

    • 30 March 2017
  • Blog
    • Ruth Robertson
    • Patients and the public

    If the NHS is in crisis, why is public satisfaction so high?

    Ruth Robertson looks at the results from the British Social Attitudes survey and explores why public satisfaction is so high despite the current pressures on the health and care system. ...

    • 28 March 2017
    • 5-minute read
  • Blog
    • Harry Evan
    • Patients and the public

    NHS sustainability and the public: a little more conversation

    Does the NHS need more money? Where should the money come from? Harry Evans looks at public attitudes toward NHS funding.

    • 7 April 2017
    • 4-minute read

2015 survey

  • Report
    • John Appleby et al
    • Patients and the public

    Public satisfaction with the NHS in 2015

    The relatively high levels of satisfaction in part reflect positive views on on NHS services, but also public support for the concept of a publicly run health service free at the point o...

    • 9 February 2016

2014 survey

  • Report
    • John Appleby et al
    • Patients and the public

    Public satisfaction with the NHS in 2014

    The results and satisfaction trends relating to the NHS and health care issues from the British Social Attitudes survey 2014.

    • 29 January 2015

2013 survey

2012 survey

2011 survey

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