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A customer-first approach to health care


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    Dr Afsana Safa

We spoke to Dr Afsana Safa, a GP in Westminster, about remote patient monitoring and bringing a customer-first approach to health care during the pandemic.

She told us about working alongside people without a medical background and the 'yes first' approach they brought to the project. She also spoke about rediscovering creativity and the innovation and self-learning that can come as a result.

Leading through Covid-19

Short resources and shared experiences to offer some help in supporting leaders working in the NHS, social care, public health, local authorities and the voluntary and independent sector.

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