Patient involvement

Dan Wellings asks why, despite the many examples, inquiries and reviews, recognising the important of patients’ experiences and listening to patients and their families are still not a priority for the NHS.

What makes great admin in health and care, and what impact can it have? Julia Cream outlines a new project on the value of co-produced admin and its potential to improve patient experience and reduce inequalities.

Dan Welling, Senior Fellow at The King’s Fund, and Louise Ansari, Chief Executive, Healthwatch England explain why working with people and communities must be at the heart of everything health and care services do.

Andy Brooks takes a look at the skills of GPs and the importance of their relationships with patients. He argues that these should be the building blocks for organising GP practices and services.

Deborah Fenney explores the context of The King’s Fund work on disability research in the 1990s, and what it might teach us as we continue to focus on disabled people’s access to and experiences of health and care.

Fazilet Hadi of Disability Rights UK considers how Disabled people’s organisations can harness their power and expertise to improve how health and care services work with Disabled people.

How can trust be rebuilt between disabled people and health care providers, in order to ensure that disabled people receive the appropriate health and care services they require? Manishta Sunnia discusses the importance of collaborative working between health and care partnerships and Deaf and disabled people’s organisations.

Integrated care systems are intended to be part of a new way of working in health and care based on principles of partnership and collective responsibility. Chris Naylor asks whether this original vision is already at risk and what making a reality of it would involve.

Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working.

To make the most of the opportunities offered by integrated care systems and local place-based working, partnership-working needs to be about more than just relationships between organisations. Now is the time to embrace community power and strengthen community engagement and involvement, says Chris Naylor.

The health and care system has historically been reliant on paper for sharing information about patients. Digitisation is inevitably changing that, but what impact does that have on those who are marginalised?