Patient experience

Our work on patients' experience of using health and care services

From listening to action: putting the voices of people and communities at the heart of health and care

Discuss the benefits, challenges and impact of integrating patient involvement and service user experience into health and care service design at our event.

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Public satisfaction with the NHS and social care in 2022: Results from the British Social Attitudes survey

Overall satisfaction with the NHS fell to 29 per cent – a 7 percentage point decrease from 2021. This is the lowest level of satisfaction recorded since the survey began in 1983.

How does the health and care system hear from people and communities?

People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.

Understanding integration: how to listen to and learn from people and communities 

Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities.

Improving patients' experience reading list

A selected list of references held by The King's Fund library.

Patient involvement: Our work on the role of patients and the public in health and care and service design

Patient leadership: Our work on collaborative leadership among clinicians, managers, patients and service users