Patient experience Our work on patients' experience of using health and care services Content Type Viewing: Our work Our work Publications Projects Blog posts Events Multimedia Press releases Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page Report Public satisfaction with the NHS and social care in 2021: Results from the British Social Attitudes survey Overall satisfaction with the NHS fell to 36 per cent – an unprecedented 17 percentage point decrease on 2020. Long read How does the health and care system hear from people and communities? People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them. Report Understanding integration: how to listen to and learn from people and communities Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities. Long read Admin matters: the impact of NHS administration on patient care High-quality NHS admin processes can improve patient experience, help to address inequalities and promote better care. This long read suggests a framework for improving the quality of admin based on insight from patients, carers and NHS staff. Blog Adult social care: why it has even lower public satisfaction than the NHS The public has grasped what people who use social care already knew: it doesn’t provide all the support they need. Laura Schlepper, from Nuffield Trust, and Simon Bottery explore the data from the British Social Attitudes survey. Paid event Digital health and care congress 2022 Paid event Improving quality of care: the vital role of people’s voices Blog The power of those small acts of kindness Mark Doughty shares a personal story, revealing the value and power of compassionate care and leadership at all levels. Blog How will we know integration of health and care services is working? Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working. Blog Making sense of the Health and Care Bill: why we need a clearer explanation of how people could benefit from the reforms How could patients, service users and the wider public benefit from the government’s proposed health reforms? Chris Naylor explains why there needs to be a clearer answer to that question. Online event Using digital solutions to transform the delivery of care Blog The Covid-19 vaccine rollout: an opportunity to bring digital health and care into the community Digital health and care must work for as many as possible or we risk exacerbating inequalities. The vaccine rollout provides an unmissable opportunity to address longstanding gaps in care delivery. Blog The role of trauma-informed care during the Covid-19 pandemic Deborah Fenney looks at how health and care professionals have been using trauma-informed approaches to create safe environments and support for people during the Covid-19 pandemic. Blog A tale of two Acts: the Mental Health Act, the Mental Capacity Act, and their interface Helen Gilburt shares her research into how mental health and social care professionals make decisions around whether to detain people with mental disorders under the Mental Health Act or the Mental Capacity Act – Deprivation of Liberty Safeguards. Her research uncovered a range of understandings and misunderstandings which impact on practice. Blog Shielded voices: hearing from those most in need Charlotte Augst, Chief Executive of National Voices, and Dan Wellings, Senior Fellow at The King’s Fund, make the case for including communities using services in the Covid-19 response. Blog Learning from Grenfell: how can services better work with the communities they serve? As health and care services rapidly transform to tackle the Covid-19 (coronavirus) outbreak, Sally Warren considers the value of working with and within communities to drive change, drawing on the lessons learnt in the aftermath of the Grenfell tragedy. Blog Learning the lessons from Grenfell: ‘our stories and our voice’ The Grenfell tragedy and its aftermath have revealed that public sector organisations do not always adequately serve local communities. In this guest blog, authors from Grenfell United reflect on the importance of sharing stories and real engagement at all levels to build trust and ensure meaningful support. Long read Unconventional health and care: five organisations delivering care differently How can we make sure that people always receive the compassionate care they need? Ben Collins looks at five organisations that are thinking differently about how they support patients and service users, and considers what we can learn from their unconventional approaches. Completed project Patients’ experiences of NHS administration The King’s Fund carried out a project to explore patients’ experiences of NHS administrative processes and staff. Blog NHS admin: how does it affect patient experience? NHS administrative processes and staff have an important role to play in delivering care. But what happens when administration is poor? What impact can it have on patient experience? As we begin our new project on NHS administration, Lillie Wenzel shares the findings from our early work. Library blog Better patient information, better patient outcomes: the role of health libraries As Health Information Week gets underway, Deena Mags explores how health libraries are helping patients and the public to be better informed, and some of the challenges around providing meaningful and informative information. Video Neil Tester: The empowered patient Neil Tester, Deputy Director, Healthwatch England delivered the opening plenary on day two of The King's Fund 2019 Digital health and care congress. Blog A new trend in elective hip surgery? After more than a decade of steady growth, the number of elective hip procedures is in decline. Deborah Ward and Lillie Wenzel unpack this surprising trend. Blog The NHS misses its new target for planned elective care Siva Anandaciva considers the shift in priorities for the elective care waiting list and outlines three key considerations for developing a new strategy: how to best measure waiting times, setting realistic targets and the importance of short waits for patients. Got a question? Ask a librarianReading listImproving patients' experience reading list A selected list of references held by The King's Fund library. TopicPatient involvement: Our work on the role of patients and the public in health and care and service designTopicPatient leadership: Our work on collaborative leadership among clinicians, managers, patients and service users
Report Public satisfaction with the NHS and social care in 2021: Results from the British Social Attitudes survey Overall satisfaction with the NHS fell to 36 per cent – an unprecedented 17 percentage point decrease on 2020.
Long read How does the health and care system hear from people and communities? People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.
Report Understanding integration: how to listen to and learn from people and communities Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities.
Long read Admin matters: the impact of NHS administration on patient care High-quality NHS admin processes can improve patient experience, help to address inequalities and promote better care. This long read suggests a framework for improving the quality of admin based on insight from patients, carers and NHS staff.
Blog Adult social care: why it has even lower public satisfaction than the NHS The public has grasped what people who use social care already knew: it doesn’t provide all the support they need. Laura Schlepper, from Nuffield Trust, and Simon Bottery explore the data from the British Social Attitudes survey.
Blog The power of those small acts of kindness Mark Doughty shares a personal story, revealing the value and power of compassionate care and leadership at all levels.
Blog How will we know integration of health and care services is working? Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working.
Blog Making sense of the Health and Care Bill: why we need a clearer explanation of how people could benefit from the reforms How could patients, service users and the wider public benefit from the government’s proposed health reforms? Chris Naylor explains why there needs to be a clearer answer to that question.
Blog The Covid-19 vaccine rollout: an opportunity to bring digital health and care into the community Digital health and care must work for as many as possible or we risk exacerbating inequalities. The vaccine rollout provides an unmissable opportunity to address longstanding gaps in care delivery.
Blog The role of trauma-informed care during the Covid-19 pandemic Deborah Fenney looks at how health and care professionals have been using trauma-informed approaches to create safe environments and support for people during the Covid-19 pandemic.
Blog A tale of two Acts: the Mental Health Act, the Mental Capacity Act, and their interface Helen Gilburt shares her research into how mental health and social care professionals make decisions around whether to detain people with mental disorders under the Mental Health Act or the Mental Capacity Act – Deprivation of Liberty Safeguards. Her research uncovered a range of understandings and misunderstandings which impact on practice.
Blog Shielded voices: hearing from those most in need Charlotte Augst, Chief Executive of National Voices, and Dan Wellings, Senior Fellow at The King’s Fund, make the case for including communities using services in the Covid-19 response.
Blog Learning from Grenfell: how can services better work with the communities they serve? As health and care services rapidly transform to tackle the Covid-19 (coronavirus) outbreak, Sally Warren considers the value of working with and within communities to drive change, drawing on the lessons learnt in the aftermath of the Grenfell tragedy.
Blog Learning the lessons from Grenfell: ‘our stories and our voice’ The Grenfell tragedy and its aftermath have revealed that public sector organisations do not always adequately serve local communities. In this guest blog, authors from Grenfell United reflect on the importance of sharing stories and real engagement at all levels to build trust and ensure meaningful support.
Long read Unconventional health and care: five organisations delivering care differently How can we make sure that people always receive the compassionate care they need? Ben Collins looks at five organisations that are thinking differently about how they support patients and service users, and considers what we can learn from their unconventional approaches.
Completed project Patients’ experiences of NHS administration The King’s Fund carried out a project to explore patients’ experiences of NHS administrative processes and staff.
Blog NHS admin: how does it affect patient experience? NHS administrative processes and staff have an important role to play in delivering care. But what happens when administration is poor? What impact can it have on patient experience? As we begin our new project on NHS administration, Lillie Wenzel shares the findings from our early work.
Library blog Better patient information, better patient outcomes: the role of health libraries As Health Information Week gets underway, Deena Mags explores how health libraries are helping patients and the public to be better informed, and some of the challenges around providing meaningful and informative information.
Video Neil Tester: The empowered patient Neil Tester, Deputy Director, Healthwatch England delivered the opening plenary on day two of The King's Fund 2019 Digital health and care congress.
Blog A new trend in elective hip surgery? After more than a decade of steady growth, the number of elective hip procedures is in decline. Deborah Ward and Lillie Wenzel unpack this surprising trend.
Blog The NHS misses its new target for planned elective care Siva Anandaciva considers the shift in priorities for the elective care waiting list and outlines three key considerations for developing a new strategy: how to best measure waiting times, setting realistic targets and the importance of short waits for patients.
Reading listImproving patients' experience reading list A selected list of references held by The King's Fund library.
TopicPatient involvement: Our work on the role of patients and the public in health and care and service design
TopicPatient leadership: Our work on collaborative leadership among clinicians, managers, patients and service users
