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Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we are continually exploring what a more collaborative relationship with patients, service users and citizens might look like, and how we could support it.

Overview

Collaborative leadership

Learn how to build collaborative relationships between patients and professionals

More about our work with patients, service users and citizens

Practical toolkits

Experience-based co-design toolkit

This toolkit outlines a powerful and effective way of improving patients' experience of services.

Patient and Family-Centred Care toolkit

A simple, step-by-step method for understanding which improvements can make a big difference to patients, families and staff.

Blogs on patient experience

Listening to patients, carers, staff and communities... do we care enough?

24 May 2017
Durka Dougall

We should see acute hospitals as places for healing

10 May 2017
Jocelyn Cornwell
See more related blogs

Related projects

Improving NHS culture

What is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

The Francis Inquiry report

We analyse what the Francis Inquiry report means for the NHS, and what needs to change in the health system to protect patients.

Experiences of care

We speak to a number of staff and carers about their experiences of care in the NHS.
See more related projects

Essential reading

Cover image for Organising care at the NHS front line report

Organising care at the NHS front line Who is responsible?

3 May 2017
Chris Ham, Don Berwick
Understanding NHS financial pressures report cover

Understanding NHS financial pressures How are they affecting patient care?

14 Mar 2017
Ruth Robertson, Lillie Wenzel, James Thompson, Anna Charles
See more related publications

Related events

Quality improvement in health care Lessons on leading and implementing solutions

Venue:
The King's Fund, London W1G 0AN

Views from the front line: how can we improve hospital care?

Venue:
The King's Fund
See more related events

Related audio/video

Video

Mark Doughty: Involving people in decisions about their care

Mark Doughty
Video

Debs Taylor: The impact of social prescribing on people and communities

Debs Taylor
See more related audio/video

Press releases

The King's Fund responds to Sir Bruce Keogh's announced departure from NHS England

6 Apr 2017

Welcoming NHS England’s Next steps on the Five Year Forward View

31 Mar 2017
See more related press releases

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Our work on this topic

Article
Enhancing the healing environment: Carrie’s story
20 Jul 2017
Carrie Clarke
Blog
Listening to patients, carers, staff and communities... do we care enough?
24 May 2017
Durka Dougall
Multimedia: Video
Mark Doughty: Involving people in decisions about their care
24 May 2017
Mark Doughty
Multimedia: Video
Debs Taylor: The impact of social prescribing on people and communities
18 May 2017
Debs Taylor
Blog
We should see acute hospitals as places for healing
10 May 2017
Jocelyn Cornwell
Multimedia: Slideshow
Kate Allatt: The reality of collaboration
9 May 2017
Kate Allatt
Event
Quality improvement in health care
9 May 2017
Publication
Organising care at the NHS front line
3 May 2017
Chris Ham, Don Berwick
Article
Organising care at the NHS front line
3 May 2017
Chris Ham, Don Berwick
Multimedia: Slideshow
Mike Richards: Views from the front line - how can we improve hospital care?
3 May 2017
Mike Richards

Pages