Patient experience

Our work on patients' experience of using health and care services

The public and the NHS: what's the deal?

In March 2018 The King’s Fund and Ipsos MORI carried out a series of discussion events with the public to explore people's views on the relationship between the public and the NHS. This report sets out the findings.

Listening to patients, carers, staff and communities... do we care enough?

Durka Dougall challenges NHS leaders to work more closely with patients, carers and staff in order to understand what's important to them and make the tough decisions together.

User feedback in maternity services

Our report looks at how maternity services are collecting, analysing and acting on feedback to improve women's experience of maternity services.

Patients' experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England 2005-13

Our report looks at the data from inpatient surveys over a nine-year period and discusses what the data tells us about the national picture of care in the NHS and what it reveals about trends for individual trusts over time.

Improving patients' experience reading list

A selected list of references held by The King's Fund library.

Patient involvement: Our work on the role of patients and the public in health and care and service design

Patient leadership: Our work on collaborative leadership among clinicians, managers, patients and service users