NHS waiting times: our position

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Part of The King's Fund position

Performance against key national waiting time standards has deteriorated in recent years, leaving many people waiting longer for care; there is little prospect of recovery in the foreseeable future.

What we think

While rising demand for services means that the NHS is treating more people than ever before, patients are waiting longer for the care they need. Many of the flagship national standards have not been met for several years, eroding improvements that had been made over more than a decade and breaching commitments made to patients in the NHS Constitution.

The new five-year funding deal for the NHS is not enough for performance to recover against these standards while also developing new and better services. Taken alongside staffing shortages, this means there is little prospect of performance being restored across the board in the foreseeable future. If trade-offs are to be made, politicians and national leaders must decide which areas to prioritise and be honest with the public about the knock-on effects on the care they can expect to receive.

The four-hour waiting times standard for A&E services hasn't been met since July 2015
Source: NHS England 2019

Current waiting time standards are mainly focused on acute hospital services, although access standards for some mental health services were introduced in 2015. Waiting times standards are currently under review, but this is unlikely to fundamentally change the focus of existing targets – A&E, planned hospital care and cancer treatment – and will not address the underlying issues that have led to people waiting longer. More broadly, as the current standards focus on access to acute hospital services they are not suited to measuring whether care is properly co-ordinated; measures need to be developed to better reflect performance across the whole system.

The context

The NHS has some of most ambitious waiting time standards in the world. These set out the maximum amount of time most patients should have to wait to access ambulance, cancer, some mental health, planned hospital care and A&E services. Many of these standards were introduced under the Labour government (1997–2010) to provide a greater focus on performance and to capture the anticipated improvements from the increased levels of investment in the NHS at the time. Since their introduction, a number of standards have been enshrined as pledges and rights in the NHS Constitution.

Waiting time standards can sometimes create perverse incentives by focusing attention on a limited number of services and measures. However, they can be an important tool to measure and improve NHS performance and provide accountability to patients and the public, and they remain popular with the public.

The 18-week waiting time standard for planned elective care hasn't been met since February 2016.
Source: NHS England 2019

However, key waiting time standards are now routinely being missed all year round, leaving people waiting longer for care. The prolonged funding squeeze on the NHS since 2010, together with growing demand for care and staffing shortages, has led to significant deterioration in performance across the board; it is now more than three years since the 18-week referral-to-treatment standard for planned care was last met, more than four years since the national four-hour A&E standard was met and more than five years since the 62-day cancer treatment standard was met.

Trade-offs are informally being made between waiting times standards, with the 18-week referral-to-treatment standard for planned hospital treatment effectively being deprioritised in the past two years to allow greater focus on emergency care. Although the new five-year funding settlement for the NHS will go some way to relieving pressures on the service, it will not be sufficient to transform services and get back on track in delivering access standards. This means difficult trade-offs between priorities will continue to be made.

A clinical review of the main NHS access standards is currently under way. The interim report proposed changes to how waiting times for A&E, routine hospital, cancer and mental health services will operate in future, and these are now being tested in some parts of the NHS.

Other aspects of NHS performance have also suffered as of a result of constrained budgets and staff shortages in recent years. There is evidence that access to and quality of primary care and parts of community and mental health services have deteriorated, but the absence of similar targets in these areas means the decline in performance has been less visible.  As health and care services and policy evolve, national standards need to be examined regularly to ensure they are the best reflection of performance and ambitions for high-quality, co-ordinated care for patients.

Key spokespeople on NHS waiting times

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Siva Anandaciva

Chief Economist

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Richard Murray

Chief Executive

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Deborah Ward

Senior Analyst