Notes to editors
- Satisfaction in 2017 was 57 per cent and in 2011 it was 58 per cent. However, as the difference between these two years is not statistically significant, we cannot say with absolute confidence that 2017’s number was, in reality, lower than 2011’s.
- The main question asked was ‘All in all, how satisfied or dissatisfied would you say you are with the way in which the National Health Service runs nowadays?’ and the response options were ‘very satisfied’, ‘quite satisfied’, ‘neither satisfied nor dissatisfied’, ‘quite dissatisfied’ and ‘very dissatisfied’. Satisfaction as reported here aggregates those who answer 'very' and 'quite' satisfied. It includes those who had recent contact with the NHS and those who had not. The order in which topics are covered in the survey, and the order in which questions on the NHS are asked, have not changed in recent years.
- Since 1983, the National Centre for Social Research’s (NatCen) British Social Attitudes (BSA) survey has asked members of the public across England, Scotland, and Wales about their views on, and feelings towards, the NHS and health and care issues generally. The latest survey was carried out between July and October 2017 and asked a nationally representative sample of 3,004 people about their satisfaction with the NHS overall, and 1,002 people about their satisfaction with individual NHS services. The Nuffield Trust and The King’s Fund sponsor the health questions and summarise the headline health results. The King’s Fund will publish further results of the health questions in March and the NatCen will publish further results from the survey in June.
- The analysis of the BSA health results was carried out by Ruth Robertson, John Appleby and Harry Evans. It will be published on both the Nuffield Trust and The King’s Fund websites at 00:01 on 28 February 2018, with a link to the report from the NatCen website. Previous survey reports can be viewed here: https://www.kingsfund.org.uk/projects/public-satisfaction-nhs.
- The Nuffield Trust is an independent think tank aiming to improve the quality of health care in the UK by providing evidence-based research and policy analysis.
- The King’s Fund is an independent charity working to improve health and care in England.
- The National Centre for Social Research, Britain’s largest independent social research organisation, aims to promote a better-informed society through high quality social research.
For further information, or to request an interview with Prof John Appleby or Ruth Robertson, please contact Leonora Merry or Kirsty Ridyard at the Nuffield Trust on 020 7462 0555 / 020 7462 0552 or email firstname.lastname@example.org / email@example.com