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Creating a common purpose and a supportive culture

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    Jatinder Harchowal

We spoke to Jatinder Harchowal, Director of Pharmacy at London’s Nightingale Hospital, about creating a common purpose and a supportive culture.

Jatinder told us about the work that went into creating a culture where everyone could make suggestions and contribute to continuous improvement. This involved paying attention to what was important to staff, embracing their input, and being prepared to try new things. 

He also highlighted the powerful impact of everyone having a single, shared purpose; saving as many lives as possible during the Covid-19 outbreak.

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