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Experiences of care

Please note, this work was published around 2012 and has not been updated since.

The Point of Care programme ran at The King's Fund from 2007-13, with the aim of improving patients' and families' experience of care. 

About the programme

In April 2013, Joceyln Cornwell, who founded The Point of Care work at The King's Fund, established a a new Foundation, known as The Point of Care Foundation, to spread and build on the work. The Point of Care programme aims to enable health care staff in hospitals to deliver the quality of care they would want for themselves and their own families. In this clip, staff discuss the programme's objectives and the impact the work is having on the way they deliver care.

Related audio

Colin Ludlow on the patient's perspective

How can we improve a patient's experience of care? Cancer patient and author, Colin Ludlow, thinks better and simpler communication would improve his situation. This audio is part of our Point of Care project.

Elaine Hide on Experience Based Design

Service lead, Elaine Hide, talks about why she’s examining ‘touch points’ - highs and lows of care for patients and staff - to improve care in her trust. This audio is part of our Point of Care programme.

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