The Point of Care programme ran at The King's Fund from 2007-13, with the aim of improving patients' and families' experience of care.
We have spoken to a number of staff and carers about their experiences of care in the NHS.
Please note, this work was published around 2012 and has not been updated since.
About the programme
In April 2013, Joceyln Cornwell, who founded The Point of Care work at The King's Fund, established a a new Foundation, known as The Point of Care Foundation, to spread and build on the work. The Point of Care programme aims to enable health care staff in hospitals to deliver the quality of care they would want for themselves and their own families. In this clip, staff discuss the programme's objectives and the impact the work is having on the way they deliver care.
Staff stories
This series of stories present some of the issues that staff face in trying to ensure a positive patient experience.
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Staff stories: When language is a barrier to good patient experience
Abigail Gaunt, a GP trainee, describes the challenge of ensuring good patient experience when patients don't speak English and communication is difficult.
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Staff stories: Hitting the target but completely missing the point?
Karen Sanders, Senior Staff Nurse at North Bristol NHS Trust, describes how, too often, frontline staff are at the sharp end of competing priorities.
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Staff stories: Reconnecting with patient experience, the 'First Tuesday' story
Jennie Negus, Deputy Chief Nurse at Homerton Hospital NHS Foundation Trust in Hackney, describes a new staff-led initiative to re-focus efforts to monitor and improve patient experience.
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Staff stories: Integrity in health care, a nurse's story
Karen Sanders, Senior Staff Nurse at North Bristol NHS Trust describes the moral challenges of working in a busy Emergency Department.
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Staff stories: Accepting death and illness as a doctor and as a patient
Katie Groom, who is studying medicine, gives us an insight into the feelings and conflicts that can arise when a patient doesn't accept treatment for an illness.
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Staff stories: Are patients just a tool for medical learning?
A medical student describes the tension she feels between respecting patients as people to be cared for and seeing them as 'subjects' to learn from as part of her clinical training.
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Staff stories: Supporting the dying
An occupational therapist gives her account of care given to an older man experiencing distressing memories at the end of his life.
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