Urgent and emergency care (virtual conference)

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What is next for urgent and emergency care across the country? With the Covid-19 pandemic transforming service delivery and reshaping what was once thought possible, the next challenge is to consider the state of urgent and emergency care services as another difficult winter approaches. 

Despite moves away from hospital-based care towards alternative solutions, urgent and emergency care is still under great pressure. Join us at this event to hear about the latest debates and solutions to a very challenging issue: trying to ease the pressure on urgent and emergency care delivery.

You will hear evidence-based examples from areas that are trying to re-imagine A&E departments and other services that provide and support urgent treatments, so patients get the right care in the right place. You will hear from international speakers, national leaders and a host of experts on a range of questions.

  • The transition to 111: has it really happened, and has it yielded the anticipated results?
  • What does the new integrated care systems structure have in store for urgent and emergency care?
  • How should we shape targets and measure what works in urgent and emergency care?
  • How can we support highly trained staff and avoid burn-out? 

Watch live from Monday 4–Thursday 7 October or catch up on demand until Sunday 24 October, when the virtual conference platform closes. 

Sponsorship and exhibition

If you’d like a conversation about your business goals, and how being involved in this event can help you, please email Kieran Cornwell at K.Cornwell@kingsfund.org.uk. Find out more information here.

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Speakers

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Dr Katherine Henderson

President, Royal College of Emergency Medicine

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Professor Stephen Powis

National Medical Director, NHS England, Professor of Renal Medicine, University College London

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Pallavi Dawda

Senior Policy Lead, Pharmacy Integration, NHS England

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Sally Warren

Policy Director, The King’s Fund

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Matthew Kershaw

Chief Executive and Place Based Leader for Health, Croydon Health Services NHS Trust

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Leo Ewbank

Policy Researcher, The King’s Fund

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Beccy Baird

Senior Policy Fellow, The King’s Fund

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Glen Burley

Foundation Group Chief Executive and Chairman, South Warwickshire NHS Foundation Trust

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Dr Jonathan Leung

GP, Clinical Lead, Alliance for Better Care

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Helen Gilburt

Policy Fellow, The King’s Fund

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Dr Michael Smith

Chief Executive, Bolton GP Federation

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Dr Nicola Clibbens

Lecturer in Mental Health, School of Healthcare, University of Leeds

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Dan Wellings

Senior Policy Fellow, The King’s Fund

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Jacob Lant

Head of Policy, Public Affairs and Research, Healthwatch England

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Kim Shutler

Chief Executive, The Cellar Trust

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Danielle Jefferies

Analyst, The King’s Fund

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Professor Pinchas (Pinny) Halpern

Retired Chair of Emergency Medicine, Tel Aviv University and Medical Center

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Siva Anandaciva

Chief Analyst, The King’s Fund

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Simon Williams

Director of Social Care Improvement, Care and Health Improvement Programme, Local Government Association

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Julian Baker

Director of National Collaborative Commissioning, National Collaborative Unit

Isobel Wroe

Director of Partnerships and Strategic Development, South Central Ambulance Service, NHS Foundation Trust

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Mark Docherty

Director of Nursing, Quality and Clinical Commissioning, West Midlands Ambulance Service NHS Foundation Trust

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Edward Cornick

General Manager Accidents and Emergencies, Bradford Teaching Hospitals NHS Foundation Trust

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Dr Taj Hassan

Consultant in Emergency Medicine, Leeds, Immediate Past President, Royal College of Emergency Medicine

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Bruce Warner

Deputy Chief Pharmaceutical Officer, NHS England/NHS Improvement

Sian Ashford

Senior Nurse, Welsh Access Model & EDQDF Programme

Week one

Monday 27 September

Access the conference

We will send you an email on Monday 27 September with a link to access the conference. Please log in and get familiar with the platform. Take this opportunity to introduce yourself to other attendees and visit the exhibition stands. You will need to use an up-to-date web browser. We recommend using Google Chrome on a laptop or desktop computer.

Week two

Monday 4 October

9.30am – 11.00am (BST) Session one - Setting the scene for the future of urgent and emergency care

9.30amWelcome and introduction

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Sally Warren, Policy Director, The King’s Fund

9.35amWhat does the future look like for urgent and emergency care?

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Dr Katherine Henderson, President, Royal College of Emergency Medicine
  • Hear how the health and social care sectors can ensure they meet the demands of winter pressure.

9.45amRe-imagining urgent and emergency care through pragmatic solutions

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Professor Stephen Powis, National Medical Director, NHS England, Professor of Renal Medicine, University College London
  • Hear reflections from the national level on how to redesign urgent and emergency care in the pandemic aftermath and beyond.

9.55amSpeaker to be announced soon

10.05amNotes from the frontline

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Matthew Kershaw, Chief Executive and Place Based Leader for Health, Croydon Health Services NHS Trust
  • Hear from the experience of an NHS trust leader on interventions that work to improve the culture and service delivery in urgent and emergency care.

10.30amLive Q&A

11.30am – 12.30pm (BST) Session two - Navigating the new integrated care system framework

11.30amWelcome and introduction

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Leo Ewbank, Policy Researcher, The King’s Fund

11.35amCreating a compelling narrative for change

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Glen Burley, Foundation Group Chief Executive and Chairman, South Warwickshire NHS Foundation Trust
  • Hear how to identify and deliver opportunities for change and the importance of measuring quality improvement throughout the transformation process.

11.50amThe role of local government in the new integrated structure

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Simon Williams, Director of Social Care Improvement, Care and Health Improvement Programme, Local Government Association
  • Learn about the role of local government in supporting the delivery of urgent and emergency care in the community, while helping to take the pressure off hospitals.

 

12.10pmLive Q&A

Tuesday 5 October

9.30 – 10.30am (BST) Session three - Primary care in acute settings

9.30amWelcome and introduction

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Beccy Baird, Senior Policy Fellow, The King’s Fund

9.35amThe role of community pharmacists

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Pallavi Dawda, Senior Policy Lead, Pharmacy Integration, NHS England
  • Hear about the efforts to support patient needs through the skills and expertise of community pharmacists.
  • Bruce Warner, Deputy Chief Pharmaceutical Officer, NHS England/NHS Improvement

9.50amTackling urgent and emergency care needs in general practice

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Dr Jonathan Leung, GP, Clinical Lead, Alliance for Better Care
  • Understand the important role primary care can play in urgent and emergency care, how this role is being shaped and why GP practices are central to getting acute services right across the community.

10.00amProviding out-of-hours support and other urgent services at scale in primary care

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Dr Michael Smith, Chief Executive, Bolton GP Federation
  • Learn from case studies and hear the evidence on how GPs develop services rooted in local practices and deliver them through primary care networks.

10.10amLive Q&A

11.00am – 12.00pm (BST) Session four - Mental health crisis in acute care settings

11.00amWelcome and introduction

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Helen Gilburt, Policy Fellow, The King’s Fund

11.05amUnderstanding the needs of people facing mental health problems

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Dr Nicola Clibbens, Lecturer in Mental Health, School of Healthcare, University of Leeds

11.20amPractical examples of how the voluntary sector can transform urgent and emergency care

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Kim Shutler, Chief Executive, The Cellar Trust 
  • Hear how the voluntary sector supports people with mental health needs to navigate urgent and emergency care services
  • Richard Barber, Survivor-led Crisis Response, Leeds

11.40amLive Q&A

Wednesday 6 October

9.30 – 10.30am (BST) Session five - Improving staff support and morale

9.30amWelcome and introduction

9.35amMaking the difference for staff in busy and difficult environments

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Dr Taj Hassan, Consultant in Emergency Medicine, Leeds, Immediate Past President, Royal College of Emergency Medicine
  • Hear how the challenge of working in crowded emergency care systems can be met by caring for staff and creating opportunity for innovation 

9.50amImproving morale and supporting staff

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Edward Cornick, General Manager Accidents and Emergencies, Bradford Teaching Hospitals NHS Foundation Trust 
  • Hear what small practical steps you can take to sustaining a realistic baseline for morale in a highly pressurised and busy environment 

10.25amLive Q&A

10.30amNetworking break

11.00am – 12.00pm (BST) Session six - Patient voice and the human element in acute care

11.00amWelcome and introduction

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Dan Wellings, Senior Policy Fellow, The King’s Fund

11.05amShaping the urgent and emergency care targets: what matters to people?

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Jacob Lant, Head of Policy, Public Affairs and Research, Healthwatch England
  • Hear the latest research insights on what matters to patients, how to use this to shape targets, and whether NHS 111 really makes a difference to meeting urgent care needs. 

11.20amReducing health inequalities in urgent and emergency care

Speaker to be announced soon

11.40amLive Q&A

Thursday 7 October

9.30 – 10.30am (BST) Session seven - Modernising delivery and measuring performance

9.30amWelcome and introduction

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Danielle Jefferies, Analyst, The King’s Fund

9.35amMore details to be announced soon

9.50amUrgent and emergency care without walls

Isobel Wroe, Director of Partnerships and Strategic Development, South Central Ambulance Service, NHS Foundation TrustSpeaker to be announced soon
  • Hear how the ambulance sector can play an important role in integrating access to urgent and emergency care 
  • Learn about system working through collaborative partnerships so patients get the right care in the right place, first time 
  • Mark Docherty, Director of Nursing, Quality and Clinical Commissioning, West Midlands Ambulance Service NHS Foundation Trust 

 

10.05amThe technology revolution in the service of urgent and emergency care

Speaker to be announced soon
  • Hear the latest developments on how technology can reshape policy and practice for urgent and emergency care across the country. 

10.15amLive Q&A

10.30amNetworking break and meet the exhibitors

11.00am – 12.30pm (BST) Session eight - Learning from other healthcare systems

11.00amWelcome and introduction

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Siva Anandaciva, Chief Analyst, The King’s Fund

11.05amRe-imagining urgent and emergency care for the 21st century

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Professor Pinchas (Pinny) Halpern, Retired Chair of Emergency Medicine, Tel Aviv University and Medical Center
  • Learn about world-leading innovative solutions in Israel that help keep patients out of hospitals while meeting their urgent and emergency care needs. 

11.20amDesigning and delivering policy with the input of frontline clinicians

  • Hear about the changes implemented in Wales,  ground up designed at scale by clinicians of what good care looks like for the Emergency Department. 

Julian Baker, Director of National Collaborative Commissioning, National Collaborative Unit 
Sian Ashford, Senior Nurse, Welsh Access Model & EDQDF Programme

11.35amMore details to be announced soon

12.05pmLive Q&A

Weeks three-four

Closes Sunday 24 October

Catch up and complete

You will have until Sunday 24 October to re-watch or catch up on any sessions you've missed.

Throughout the conference, we will share PDFs of the presentation slides in the lecture theatre, links to resources in the networking area and various materials in the exhibition. Once the platform closes on this date, you will no longer have access to the resources so please ensure you have downloaded all of the materials beforehand. 

Contact details

Booking enquiries

If you’d like to make a booking enquiry, please email Anna Viralainen at events@kingsfund.org.uk.

Programme enquiries

If you have any queries relating to this event programme please email Caroline Viac at c.viac@kingsfund.org.uk

Sponsorship and exhibition enquiries

Please email Kieran Cornwell at k.cornwell@kingsfund.org.uk

FAQs

Format and time

High-quality, up-to-date content is delivered to you via an online platform that is open for four weeks. During the first week, you will have the opportunity to log in, test your connection and become familiar with the set-up. The live sessions will take place over four half-days in the second week, giving you the option to catch up on demand until the end of week four.

Virtual conferences mean you can digest content at your own pace and work around a busy schedule. You can pause and rewind presentations and put your questions to our expert speakers. There is an activity feed for public conversations and the option of one-to-one networking. Virtual exhibition stands enable you to interact with a range of organisations who will share expertise and information – all at a time that suits you.

Networking

If you choose to opt-in to networking, you will appear on the attendee list, where other delegates will be able to click on your profile and see whether you are online or offline. 

If you discover someone that you would like to talk to, you can send them a message or invite them to have a one-to-one video conversation during the week that sessions take place. If you are interacting with others like this, be assured that the messages and calls are encrypted and entirely private. If you are offline and another delegate sends you a private message, you will receive a notification so you will never miss out. 

You are in control, so you can choose whether to accept or decline invitations and you can change your settings at any point in the four weeks, either to opt-in or opt-out of networking. On your profile, you can share as much or as little information about yourself as you’d like, including your contact details, photo and biography, social media profiles or any websites you would like others to see. If you prefer not to share this information and only list your name, that is fine. Your profile is accessible throughout the event and you can update this at any time.

During sessions, there are separate tabs on the righthand side of the video, including a place to post questions for the speakers, make notes, take part in polls and a session chat where you can interact with other delegates.

If you prefer group/public conversations and would like to interact outside the session times, there is the activity feed. Here, delegates can post images and links and reply to one another in conversation threads (like a social media wall). 

Taking notes

If you use the note-taking functionality during the sessions, you can access these later by clicking on your profile image (top righthand side of the screen) and selecting My notes. Here, you can update your notes and add images. These notes will be saved in the platform until the conference closes (at the end of week four). To email yourself a copy of your notes, just click on the small envelope icon. 

Exhibition

Virtual exhibition stands enable you to interact with a range of organisations who will share expertise and information – all at a time that suits you. 

Games and competitions

Throughout the first two weeks, there will be an opportunity to take part in some fun interactive challenges. Delegates who take part will boost their scores on a leaderboard and be in with the chance of winning one of three prizes.

Resources 

As well as the video content, we will share pdfs of the slides and other materials in the resources section. The exhibition will also contain links, videos and documents from the various exhibitors.

  • Before the event, tell your colleagues that you are taking part and block out the time in your diary.
  • Make sure you are using an up-to-date web browser on a laptop or desktop. We recommend Google Chrome for the best experience.
  • Make the most of the online community by taking part in the live Q&A sessions and opting in to networking. 
  • In week one, introduce yourself on the activity feed. This is an easy way of ‘getting your voice in the room’, starting conversations and establishing new relationships with colleagues in health and care. 
  • Avoid as many distractions as possible so you can immerse yourself in the sessions as you would at a physical conference. Treat each session as a meeting, put your phone on silent and close down your emails.
  • If you know you won’t be able to watch certain sessions live, you can submit your questions in advance and put aside time in the third or fourth week to catch up on demand.
  • Each session is approximately one hour long and there is always at least a half-an-hour break between sessions so you can take a screen break or catch up on emails.
  • Make sure you secure time in your diary at some point over the four weeks to visit the exhibition, where you will find free resources and can have conversations with experts from across the health and care system.

When the event is taking place, we will be on hand to offer technical support, but it is worth using the extra time before the first session to log in and test your connection, just in case.

Throughout the conference, we will share pdfs and links in the resources section and in the exhibition. The portal is open for four weeks, when you will have the opportunity to either watch, save or download these materials. 

Once the platform closes on Sunday 26 September, you will no longer have access to these resources so please ensure you save everything you need beforehand. 

The King's Fund is an independent charitable organisation working to improve health and care in England. Our events are a key source of income, and this income enables us to continue with our charitable objectives. 

The cost of running a virtual conference is similar to that of a physical event. Although a virtual conference has fewer room hire and catering costs, in order to produce a high-quality event, we still need to pay the costs for the technical supplier, support and developing the platform. With some sessions taking place in our building, we do have to cover some venue costs. We also have a team of dedicated events professionals, content experts, digital, marketing and finance support that work on these events.  

Any profit that is made from these events goes directly towards achieving our strategic priorities. You can find out more about how we are funded here

We offer a number of free bursary places for patients and carers. These places are limited to maintain a balance of voices in the room between patients, service users, carers, and health and care professionals.  To apply for a bursary place please email us a short paragraph explaining why you wish to attend.

Captions are live across all video presentations as standard. If you have other accessibility requirements you would like to discuss, please email us at events@kingsfund.org.uk
 

Ticket prices

Please note, there is a £20+VAT surcharge to cover the cost of processing invoices. This is an addition to the ticket price and will be added to your invoice. There is one invoice fee per order, not per ticket. There is no charge for paying by debit or credit card.

  • Public sector, charity or university £155 + VAT
  • Small-medium sized enterprise (SME) £220 + VAT  
  • Commercial/profit-making organisation £310 + VAT

Student tickets

If you are a student in full-time education, please email us for a promotional code, with a photograph of your valid student ID. Student tickets are £50+VAT.

Bursary tickets

We offer a number of free bursary places for patients and carers. These places are limited to maintain a balance of voices in the room between patients, service users, carers, and health and care professionals.  To apply for a bursary place please email us a short paragraph explaining why you wish to attend.