Managing digital change in health and care

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This conference aims to support health and social care organisations that are looking to undertake large-scale digital change, no matter what their current level of technological advancement. 

It will offer a practical understanding of the factors that contribute to successful change by showcasing the experiences of different case study sites and Global Digital Exemplars that have already made significant progress. 

Group discounts are available for this event. Find out more here.

Register now

What will you learn?

By attending this conference, you will gain: 

  • practical learning from a series of case studies where significant large-scale digital change is happening
  • understanding of how to overcome barriers to successful digital change, including constraints around workforce, budgets, organisations’ attitudes towards risk and the relationships that exist between care providers and key stakeholders
  • insight into the complexities of some aspects of large-scale digital change such as adopting electronic patient records (EPRs) and shared care records
  • practical tips for spread and adoption within a locality.

Event partners




Engage with leaders and decision-makers from across health and social care by sponsoring or exhibiting at our conferences

Are you interested in sponsoring or exhibiting at this event? Email Chris Lazenby or call him on 020 7307 2490 to discuss the opportunities available. 






Registration opens, refreshments and networking


Breakfast session

This session is hosted by Orion Health. 

9.00-9.45amThe eHealth Programme in Northern Ireland: a five-year journey

Stephen Beattie, eHealth Programme Manager, Business Services Organisation, Northern Ireland
  • The Northern Ireland Electronic Care Record (NIECR) was rolled out across the whole country in 2013, providing health and social care professionals with a single view of key patient information. 
  • In this session, hear about the journey NIECR has been on and how change has been managed along the way, including the latest developments around electronic referrals, medications management and a patient portal for a dementia cohort.



Opening plenary: Managing digital change in health and social care

10.00amWelcome and setting the scene

Cllr Judith Blake, Leader, Leeds City Council

10.05amWelcome and introduction

Heather Nelson, Chief Executive, Black Health Initiative

10.10amDigital change in health and social care

Matthew Honeyman, Researcher, The King’s Fund
  • Hear the findings from our recent project looking at organisations that have already undergone significant digital transformation and learn about the common challenges and benefits we have identified.

10.25amThe national perspective

Indi Singh, Head of Architecture and Cyber Security, NHS England
  • Hear the national perspective on how NHS England is supporting managing digital change in the NHS.

10.40amLessons from a Global Digital Exemplar

Sheila Stewart, Associate Director of Informatics, Wirral University Hospital Trust
  • Hear how the trust successfully manages digital change within its organisation and learn how it became one of the 16 acute global digital exemplars.

10.55amQuestions and discussion


Breakout A: Electronic patient record implementation and beyond

Delegates can choose between breakouts A, B and C.

11.50amWelcome and introduction

Harry Evans, Researcher, The King’s Fund

11.55amExperiences from a Global Digital Exemplar (GDE)

Deborah McKee, Head of Clinical Systems Development and EPR, University Hospitals Birmingham NHS Foundation Trust
  • University Hospitals Birmingham NHS Foundation Trust is a Global digital Exemplar. Hear how they overcame the barriers to implementing their electronic patient record. 

12.10pmThe Homerton University Hospital case study

Katherine Adams, Transformation Manager, Homerton University Hospital NHS Foundation Trust
  • Learn how Homerton University Hospital have embarked on an extensive programme of work, including the launch of their EPR.

12.25pmElectronic patient record implementation and beyond

Dr Gareth Thomas, Clinical Director, Strategy and Innovation, and Group Chief Clinical Information Officer, Salford Royal NHS Foundation Trust
  • Hear from one of the global digital exemplars about their approach, post-implementation, to governance processes, clinical engagement and work prioritisation.

12.40pmQuestions and discussion

Breakout B: Sharing records across health and social care

11.50amWelcome and introduction

Ruth Norris, Head of Strategic Relations, Connected Health Cities

11.55amYorkshire and Humber local health and care record exemplar: from local to regional

  • Yorkshire and Humber is one of five areas chosen to become a local health and care record exemplar. 
  • Learn about the regional collaboration across primary and secondary/tertiary care, community care, adult and children’s social care and mental health services. 

Alastair Cartwright, Director of Informatics, NHS Leeds CCG
Alistair Walling, Chief Clinical Information Officer, NHS Leeds CCG
Lee Rickles, Head of Digital Delivery, and Health CIO, Humber NHS Foundation Trust

12.15pmGreater Manchester Local Health and Care Record Exemplar

Scott Watson, Director of Greater Manchester Interoperability, Salford Royal NHS Foundation Trust
  • Learn how Greater Manchester Health and Social Care Partnership are integrating their health and care record across a large population.

12.20pmEnriched summary care records (SCRs)

Robert Jordan, Senior Implementation and Business Change Manager and SCR Product Lead, NHS Digital
  • Hear how NHS Digital is working with CCGs to implement the use of enriched SCRs. 
  • Learn how different areas are targeting particular groups of patients to gain consent.
  • See how other health care professionals are benefiting from the work taking place in primary care. 
  • Learn where SCRs can add value to local shared care records. 

12.35pmQuestions and discussion

Breakout C: Utilising communication technologies

11.45amWelcome and introduction

11.50amImplementing e-consultations

Dr Murray Ellender, GP Partner, Hurley Group, and Chief Executive Officer, eConsult
  • eConsult is an online consultation tool created by GPs, for GPs.
  • Hear about best practice in using e-consultations to free up time for GPs. 

12.05pmMore Independent (Mi) programme

Dave Horsfield, Digital, Innovation and Research Lead, NHS Liverpool CCG
  • Hear the latest updates from NHS Liverpool CCG’s telehealth More Independent programme.
  • Learn how the service is being scaled up to support between 4,000 and 5,000 patients a year. 

12.25pmThe ACTIVAGE project

  • ACTIVAGE is an Internet of things project aimed at prolonging and supporting the independent living of older adults in their living environments. 
  • Learn how it responds to the real needs of caregivers, service providers and public authorities. 

Mick Ward, Chief Officer Transformation and Innovation, Leeds City Council
Suzanne Morton, Senior Development Officer, Leeds Beckett University and Leeds City Council 

12.40pmQuestions and discussion

Breakout D: Digital literacy – improving the digital skills of your workforce and your population

11.50amWelcome and introduction

Dr Victoria Betton, Director, mHabitat

11.55amBuilding a digital ready workforce

Susan Kennedy, Educationalist and Project Director, Building a Digital Ready Workforce
  • Building a Digital Ready Workforce aims to help everyone in the health and care sector in England become comfortable enough with digital tools that they can contribute to digital transformation and deliver the outcomes of their role quicker, easier, safer and at a higher level of quality.

12.20pm100% DIGITAL LEEDS

  • Approximately 90,000 adults in Leeds are either offline and/or lack basic digital skills.
  • Learn how Leeds Council’s 100% DIGITAL LEEDS programme aims to ensure that digital inclusion brings positive outcomes for these people, including financial savings, reduced isolation, better employment prospects and improved health and wellbeing. 

Jason Tutin, Digital and Learning Development Manager, Leeds City Council
Roz Davies, Director for Social Inclusion, Good Things Foundation 


Breakout sessions are repeated


Closing plenary: Practical tips for the spread and adoption of digital change within a locality

3.25pmWelcome back

Tom Riordan, Chief Executive, Leeds City Council

3.30pmPractical tips for the spread and adoption of digital change

  • The NHS finds spreading innovation challenging. A recent report by The King’s Fund found that the fragmentation of the English NHS makes it hard to share what works.
  • This session will offer practical guidance about how to encourage the spread and adoption of digital change.   

Nicola Blackwood,  Chair, Human Tissue Authority, former Parliamentary Under Secretary of State for Public Health and Innovation, Department of Health and Social Care
Richard Stubbs, Chief Executive Officer, Yorkshire and Humber AHSN
Sarah Moorhead, Head of Integration and Electronic Healthcare Record, Digital Health Team, Leeds Teaching Hospitals NHS Trust

4.15pmQuestions and discussion

4.30pmClose of conference



Event supporter





Group rates

  • 10 per cent discount for 3-4 people
  • 15 per cent discount for 5-6 people
  • 20 per cent discount for 7 or more people. 

Please email Annie for your promotional code. The discount will not be automatically applied to your booking. 


Receive 50 per cent off if you're a student in full-time education. Please email Annie for your promotional code. 

Bursaries for patients and carers 

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie


Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card. 

Contact us

Programme enquiries

Email Chris Lazenby 
or call 020 7307 2490

Booking enquiries

Email Annie Vuong 
or call 020 7307 2409

Sponsorship and exhibition enquiries

Email Chris Lazenby 
or call 020 7307 2490