Does it matter that people are opting out of the NHS into private treatment?

For most of my working life, the debate about privatisation has really been about the use of non-NHS organisations to deliver care for NHS patients. Using the private sector to deliver NHS care – care which is free at the point of use and meets the same standards as NHS providers – is not new. New Labour used the private sector in the 2000s to help boost capacity to meet its new waiting times targets, the Conservatives did similar during the height of the Covid-19 pandemic, and the NHS continues to have an arrangement with private providers to help try to reduce waiting lists as quickly as possible. In mental health services, the private sector has long been a significant part of providing services. And despite fears that NHS reforms pushed through by the coalition government in 2012 would accelerate the use of the private sector, over the past decade there hasn’t been a meaningful change in the proportion of the NHS budget spent on the private sector.  

If the debate about privatisation within the NHS is largely a red herring, there is another aspect – the privatisation of health care – that is worth more thoughtful consideration. In the late 1990s, with waiting times running high, the use of the private sector by individuals (either through finding the money themselves or through private insurance) was clearly evident and at that time was a subject of debate. But with the increased funding for the NHS and the improvements in waiting times that followed, the number of individuals turning to the private sector for treatment reduced substantially. For a long time, the question of individuals opting out of the NHS into purchasing private treatment wasn’t much debated, as shorter NHS waiting times meant people stayed within the NHS system. But now, with NHS waiting lists and times rocketing, we are starting to see a return to those debates as data shows more people paying out of their own pockets for health care. 

Does it matter that people are opting out of the NHS into private treatment? This is not a straightforward question and I have two different – and at first look, completely contradictory – answers. One answer is yes. And one answer is no. Let me explain. 

Does it matter? Yes. It matters because it indicates that people do not believe the NHS can provide them with timely clinical treatment and are instead choosing to pay for tests, surgery and even chemotherapy. And as our briefing shows, this is not just limited to the super rich; people right across the income and wealth spectrum are making the often difficult choice to find the funds for private treatment. It matters because it tells us that the NHS is not currently able to meet our reasonable expectations about access to care. And the most serious issue is that, of course, not everyone can afford private care. Some people will have to keep waiting while others are able to skip the queue. This will increase inequalities.  

Does it matter? If the question really means ‘Does it matter because this is the start of the privatisation of health care or a permanent two-tier system of health care’ then the answer is more likely to be ‘no’ in the long term. 

When people talk about opting out of the NHS, they really mean opting out of parts of the NHS for some aspects of health care. The private health care sector in England is small. There is no private provision of emergency ambulances or major accident and emergency services, and few private providers have critical care facilities. Where the private sector does offer a viable alternate is in routine elective pathways – the diagnosis and treatment of common conditions. Even here there are limits, with the private sector normally not taking on the most complex cases.  

If there is a limit to the breadth of services supplied by private health care in England – and this is broadly around planned hospital care – then it’s also important to consider whether there are limits to the demand for private hospital care from individuals. History shows us that once NHS waiting lists start to come down then the public appetite for out-of-pocket expenditure on health care reduces considerably. In effect people are now making a judgement about the personal cost to them (in terms of pain, anxiety, lack of work) of waiting many months for treatment on the NHS, balanced against the financial cost of being treated more quickly by a private provider. If NHS waiting times return to near the 18-week standard, that judgement is more likely to come out in favour of staying within the NHS. If high levels of people funding their own private health care remain, it will likely be because the NHS cannot meet people’s expectations. However, it doesn’t seem sustainable for any government to live with a health service that really dissatisfies people to that extent. So, we can expect NHS services to improve, and therefore the appeal (or necessity) of the private sector to reduce.  

Therefore, it seems unlikely that the current uptick in people paying for their own care is the start of a long-term structural change towards privatisation of health care in England because the limited capacity of private sector provision and the fact that NHS waiting times will finally reduce mean public demand for private health care is likely to subside. But that doesn’t mean the increase in self-payers doesn’t matter. It matters because it tells us that, despite the best efforts of staff, the NHS isn’t meeting the needs of the public now. Public polling tells us the public, while understandably frustrated right now with access to services, are still hugely supportive of the overall model of the NHS, free at the point of use and funded by taxation. But the NHS needs to work better for them. The experience of the 2000s shows that NHS has turned around performance before and it can do so again. To do that will require long-term investment from the government in workforce, and in buildings and equipment, and adopting innovations in care pathways.  

The solution to increasing numbers of people choosing to pay for private health care is not to abandon the NHS, it is the fix the NHS.