A significant moment for general practice

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The new GP contract, announced on 31 January 2019, marks an important moment for general practice, underlining its role as ‘the bedrock of the NHS’. Alongside the recently published NHS long-term plan and GP partnership review, the contract is a welcome acknowledgement of the undoubted strain that general practice has been under and makes some practical changes to help to address some of the major causes of that pressure. Among these changes are some detailed initiatives on indemnity and pensions that might not receive much attention beyond the GP community but are absolutely critical to improving the recruitment and retention of GPs as recommended in the GP partnership review. There are still a number of other specific issues that will need attention and are not covered in this contract, particularly around estates (subject to a separate review by NHS England) and contract liability, but this is a major first step.

Substantial investment, but with strings attached

This is significant new investment, and the contract has a number of measures to make sure the investment is channelled directly to improving services. One of the criticisms of the General practice forward view investment was that it wasn’t very visible on the front line. By channelling this new money directly to general practice, via the new primary care network (PCN) contract, rather than through allocations to clinical commissioning groups (CCGs) or national programmes which practices have to bid for access to, this new money should really make a difference to front-line general practice.

There are specific requirements linked to the new money, including changes to the quality and outcomes framework (QOF) and seven new national service specifications to be released reflecting the priorities in the NHS long-term plan. Some of the new money comes in the form of a major new national network investment and impact fund which will start in 2020, rising from £75 million in 2020/21 to £300 million in 2023/24. Part of this money will be tied to shared savings on avoidable accident and emergency attendances, emergency admissions, timely hospital discharge, outpatient redesign and prescribing costs. It will be important to make sure that any such indicators clearly demonstrate a direct link between actions in primary care and the desired outcomes, otherwise general practice may risk being penalised for issues beyond its influence.

Changing the core offer and experience of general practice

The contract contains major new investment in staffing. The ambition to recruit more GPs and nurses remains, but the contract recognises the difficulties of achieving this given the ongoing challenge of retaining existing staff. It therefore focuses attention on recruiting staff where there will be more supply. Just as changes to the GP contract in the 1960s and 1990s saw significant investment in practice nurses who became a core part of the service, this investment will mean patients attending their general practice in years to come may also see a pharmacist, paramedic or physiotherapist, with advanced training in diagnosis and treatment in their specialist areas. This signals a fundamental change in how patients will experience general practice, expanding general practice to much more of a ‘team sport’ that is better suited to meeting patient needs. Research into innovative models of general practice shows that this move towards a team approach will be very important in meeting patient needs in the future. However, implementing team working is not straightforward and support will be needed if these new roles are to have the desired impact.

The contract also puts a great deal of emphasis on digital channels for access to general practice, including email and video consultation, improved access to records and electronic prescribing. This reflects the realities of a changing world but, again, evidence shows that implementation isn’t straightforward.

The development of networks is both more radical and more complex than it may first appear

As in the NHS long-term plan, there is a prominent role for primary care networks. All practices will be required to come together in geographical networks covering populations of approximately 30-50,000 patients to share staff and services. There are grand ambitions regarding their role, and expectations that they will be a vehicle for delivering many of the commitments in the long-term plan and providing a wider range of services to patients.

The timelines attached to their development are extremely ambitious and the scale and complexity of the implementation challenge should not be underestimated. The development of networks has implications that reach far beyond primary care as community health and community mental health services will be expected to ‘align’ around networks. To be successful, network development will need to be seen through a broader lens than just general practice, involving other providers of community-based services as well. The King’s Fund will be exploring these questions in greater detail over the coming weeks.


Terry Jackson

Researcher, Personalised Care,
Cottenham 2020 (Cottenham Open Community Interest Company)est
Comment date
11 April 2021

On a sombre day following the death of one of our greatest leaders, time to reflect on what we mean by “leader”.

Beveridge was a leader, so too was Bevan. Their legacy lives on after seventy-five years of evolution that finds us at a conjunction of analogue and digital that has changed the industrial landscape across the piste; not least of all healthcare and warfare.

Your point is well made, James, but sits a little uncomfortably between the two. Frontline health workers are Samaritans with a natural inclination, call it empathy, to save, while frontline soldiers are trained to kill and blindly follow orders regardless of creed. It's where your metaphor comes a little unstuck without losing any of its main thrust.

It might also be considered in terms of those with pastoral gifts and others prone to narcissism. It's difficult to pin down what we mean by leader and what drives them. Prince Philip R.I.P. was a leader but always walked behind. Tech-giant leaders are down the road before the rest of us get our socks on. And GPs lead on compassion and empathy absorbed as natural gifts in early childhood.

Maybe what we need is a return of the Quakers – not that they ever went away – and the co-design and co-production they practiced before those descriptive words were coined. Our National Health Service is arguably the closest thing to a humanist religion shared cradle-to-grave by over 85 million people of all ages, genders, colours and creeds in the UK. What we also share is the most valuable commodity in the universe, which is time: time given, time taken, time invested, time rewarded and, yes, on the other side of the coin, time ill-spent and time wasted.

It’s a currency we take for granted without attaching any real value to it until we miss a train or we run out of it altogether. It’s inevitable and can happen at any time in our lives. It can be sudden or lingering, painless or painful and a curse or blessing on our own and other people’s lives.

But the most certain thing in our long or short lives is that it’s inevitable, waiting only for the hour, day, and minute we breath our last breath with time run out forever.

So where am I going with all this? You may have guessed by now but it invites further comment.

James Sancroft

Comment date
15 March 2019

As someone who worked in the NHS for 27 years through three major structural changes, I recognize similar jargon being used in this one. Leadership is key to success and I fear that this will be an impossible task for most GPs. Leadership cannot be picked up or read up. Those GPs who aspire to lead the proposed changes and manage these larger organized units need to be carefully chosen and trained. Leadership is a skill that few people have and the armed forces go to great lengths to select those who possess this ability. Possessing caring attributes is laudable and essential in medicine but this is not enough to drive the changes

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