All levels of government and other public funded organisations need to demonstrate good management
Independent management accreditation is required to achieve this
I agree with Michelle that we do need to create every opportunity for fresh and meaningful conversations with the people who we provide services for, but it is a real relationship where people get involved and generously give their time because they share the values of the NHS and want to play their part in being well. It is not a business relationship of customer and service . In Altogether Better we create collaboration between those working in health services and people from local communities, we create a fresh new space where change can happen and lives and services can be transformed. Our model of collaborative practice invites local people to gift their time as health champions, working alongside health professionals to reshape services. This opens up a range of new possibilities and helps services offer new, innovative activities and support. By changing who’s in the service ‘family’, we change the identity and culture of the organisation, creating new extended teams and reducing pressure on staff, while also making life better for everyone.
Talking to the public in plain English is a necessity and I have found that they are only too willing to join a discussion if they understand what people are saying. Even the piece on communication drops into NHS-speak every now and again. Doctors and nurses often get praise but the management in NHS is suspect and top heavy and most people who work in the commercial world are well aware of this. The public is also fed up with NHS staff asking for more cash rather than looking at ways of improving the service within current budgets - another reality in commercial life.