NHS standards and performance: is prioritisation the answer we’ve been looking for?

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Part of Quarterly monitoring report (QMR)

Our June 2017 quarterly monitoring report (QMR) showed that NHS performance on key access targets over the financial year 2016/17 continued to deteriorate. For the ambulance response time, A&E four-hour waiting time and 62-day cancer treatment targets 2016/17 was the third year in a row that performance was below the standard; for elective waiting times (18 weeks from referral to treatment), it was the first.

This further decline in performance happened in a year when the NHS was trying to ‘do it all’; keep a firm grip on finances while maintaining performance against key access targets and developing new models of care. Performance also deteriorated despite a year of relative plenty for NHS funding, as funding growth in 2016/17 was far higher than it will be over the next two years (under current pre-election spending plans).

It’s worth mentioning here that, though the access standards were not achieved, more than 400,000 more patients received elective care within 18 weeks (from referral) and almost 6,000 more patients received treatment for cancer within 62 days in 2016/17 compared to 2015/16. So, the NHS is treating more patients than ever before, but not enough to maintain the level of activity needed to meet national standards.

To address this, the government and NHS England have decided to focus on attaining the A&E access standard in 2017/18; performance against this standard dipped to 89.1 per cent in 2016/17. The NHS will need to improve aggregate performance to 90 per cent by September 2017 and the majority of hospitals should be meeting the 95 per cent standard by March 2018. The national bodies are adopting a three-pronged approach to achieve this.

First, prioritisation. The NHS mandate for 2017/18 and the Next steps on the NHS five year forward view make it clear that the A&E – and 62-day cancer – standards must be met in 2017/18, while the 18-week elective treatment target is only mentioned in reference to targets being met ‘by 2020’, effectively downgrading it for now.

Second, incentives. NHS hospitals will again, in 2017/18, have financial and performance targets to meet to qualify for their share of the £1.8 billion available from the Sustainability and Transformation Fund. However, in 2017/18 performance will only be judged on whether they meet their A&E target, unlike in 2016/17 when they had to meet cancer targets and elective treatment targets as well.

Third, funding. £100 million capital funding for new triage models in A&E was announced in the Spring Budget. The additional £2 billion announced in the Budget for social care is also supposed to free up hospital beds and, in turn, speed up the transfer of patients who require admission from A&E.

Will this be enough to get back on track? Though performance against the A&E standard improved to 90 per cent in March 2017, fewer than 1 in 10 of the NHS finance directors in our QMR survey were confident the NHS will be able to maintain this performance and hit the interim target. Fewer than 1 in 5 CCG finance leads were confident.

Whether the prioritisation of A&E standards in 2017/18 will work or not, it will have a knock-on effect on elective services. Half of the CCGs responding to our QMR said their financial forecast will depend on delaying or cancelling spending this year, while 40 per cent of CCG finance leads are reviewing or reducing planned elective activity in 2017/18. However, the remainder are not, illustrating that reprioritisation is very difficult once contracts with providers have been signed.

The consequences of the focus on the A&E standard – longer waiting times and waiting lists for elective care – are acknowledged, but the scale of the potential impact is unknown. The Next steps document predicts that the median wait for elective care ‘may move marginally’, but doesn’t go as far as defining what the forecast is, let alone what NHS England would deem acceptable.

But waiting lists don’t shrink on their own accord, every patient on a waiting list will need to be treated at some point. Most patients will continue to wait for treatment to begin but some may find themselves accessing NHS services through other routes if their symptoms worsen while they wait. For example, patients requiring restorative surgery might make additional visits to their GP to review their pain and have additional prescriptions for pain relief to manage this.

And if the A&E standard is met again by March 2018 what then? How will trusts maintain access to A&E services within standards when there is a large backlog of elective work? Does elective activity then become the priority over A&E? Do they compete? And where does this leave the NHS Constitution, which gives patients a legal right to access elective services within 18 weeks but gives only pledges (not legal requirements) to meet the A&E target?

With NHS leaders effectively acknowledging that the service cannot continue to achieve the current set of finance and performance targets, the questions now are: what level of access is acceptable across the full range of NHS services, when can this be achieved and how much will it cost?


Pearl Baker

Independent Mental Health Advocate & Advisor/Carer/DWP Appointee/Deputy to COP,
Comment date
08 June 2017
Mental Health is the largest Group, one in five Individual of the Population seek help at sometime during their lifetime, one in a Hundred Suffered from a serious Psychosis 'Schizophrenia' 1/3 get better,1/3 intermittent relapses, 1/3 do not respond to treatment. Bipolar one in two hundred suffer from this illness.

It is clear this group requires more investment to keep them and out of hospital. Treatment should also focus on their Physical and Mental Health, too many become Physically obese leading to serious Health conditions such as obesity.

A NEW Mental Health National Service Framework is required to take into account the Nature of the most serious Mental Illnesses. Multi Disciplinary Assessments should take into account the Health and Social Support required. 'Needs Assessments' regular reviews, emergency and CRISIS Support clearly 'Signposted' CARERS viewed as EQUAL Partners, provided with a copy of the 'Care Plan' including a copy of their own, assessed at the same time.

Computer for each Patient, 'set up' to enable to 24/7 access, this can be used as a general discussion 'board' by Carer, and Patient to CMHT.

A large Key Pad telephone, photos over each Key, number already Keyed in. It would be decided at the 'Care Plan' Meeting who's Photos will be displayed. EMERGENCY/CRISIS/KEY will be identified. PRESS

As a CARER we have no direct ROUTE to anywhere, the same for the Patient, particularly at WEEKENDS and EVENINGS.

I am happy to be the First 'Guinea Pig' to show you how it works, believe me it will.

The GMC have reviewed their 'Confidentiality' Guidelines to GPs and LIST the CRITERIA for disclosure. Carers and those known to be involved with the Patient are at last viewed as EQUAL Partners.

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