Sadly there is more talk than action! In my local trust the patients suffer and the carers/NR are discouraged to the point of obstruction; and as for respect, there is none, not for patients and not for carers. I have had to make complaints throughout management levels up to CEO, incl PALS, CQC and made a Safeguarding Adult alert for their appalling care, nothing gets doneThey talk about doing things; and the usual leeons have been learned. There is not admittance of the negligent failings, their is no apology for the suffering and no attempt to prevent things happening again, they just carry on as i. Staff shortages abound, no access to therapies, becuase not enough staff; and even when there is the bullying, vicitimisation and discrimination takes a whole different toute> Perhaps you should actually talk to the least medicated, or unmedicated patients to hear the truth about what really goes on, not those too sedated to know what is going on? When CQC viit, or anyone else, they pull out all the stops, get in all available staff and doctors who NEVER walk around chatting to patients, but usually sit in their ward room like Gods, are actually seen chatting freely with patients. If it weren't so sad it would be a joke. It is distressing to find out that your loved one is so badly treated, every breach in the book and it does not matter who you complain to, it just keeps happening. NHS Licened to Kill, no action required. I do not know how the few good staff work in that arena, watching what happens, my conscience would not allow me to do it.