Patient experience

Patient experience means putting the patient and their experience at the heart of quality improvement. As well as our policy work on this vital measure of quality, we run a number of programmes that aim to improve patient experience in care environments.

Overview

Projects on patient experience

Experience-based co-design toolkit

This toolkit outlines a powerful and effective way of improving patients' experience of services.

Patient and Family-centred Care

Breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.

See more related projects

The Francis Inquiry report

Our response to the recommendations

We analyse what the Francis Inquiry report might mean for the NHS, and what needs to change in the health system to protect patients.

Creating the right culture of care

What is the 'right' culture of care? And how can organisations assess their culture of care and take steps to improve it?

Reading Room

Want to know more about patient experience?

For more resources on patient experience, including reading lists, database searches and useful web pages, visit our Reading Room.

Related articles

Read our articles on patient experience.

Blogs on patient experience

Taking control – our role in shaping the future of care

18 Apr 2013

Anna Dixon

A new beginning for the care of older people in hospital?

11 Apr 2013

David Oliver

See more related blogs

Relevant events

8 May 2013

Integrated care summit 2013

Venue:

The King's Fund

27 Feb 2013

The Francis Inquiry Assuring patient safety and quality across the system of care

Venue:

The King's Fund

See more related events

Relevant audio/video

Robert Francis: lessons from Stafford

Robert Francis

Rhona Flin: building a safety culture in the NHS

Rhona Flin

See more related audio/video

Relevant publications

Developing supportive design for people with dementia The King’s Fund’s Enhancing the Healing Environment Programme 2009-2012

9 Jan 2013

Sarah Waller CBE

Abigail Masterson, Hedley Finn

Health policy under the coalition government A mid-term assessment

28 Nov 2012

Sarah Gregory, Anna Dixon, Chris Ham

See more related publications

Our comments on patient experience

The King's Fund's statement on the government's response to the Francis Inquiry report

26 Mar 2013

Our response to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

6 Feb 2013

See more related press releases

Useful links

Experiences of care

We have spoken to a number of staff and carers about their experiences of care in the NHS.

Enhancing the Healing Environment projects

See which organisations we have worked with to help develop their environments of care.

Dementia care

We have launched a new programme to improve the care environment for people with dementia.

Our work on this topic

Press release

2.3 million fewer overnight hospital stays needed if all areas perform as well as top 25%

9 Aug 2012

Publication

Older people and emergency bed use

9 Aug 2012

Candace Imison, James Thompson , Emmi Poteliakhoff

Article

Moved to the point of tears

3 Aug 2012

Jocelyn Cornwell

Article

Preparing for the Francis report: how to assure quality in the NHS

26 Jul 2012

Anna Dixon, Catherine Foot, Tony Harrison

Article

Using patient experience to redesign health care services

5 Jul 2012

Jocelyn Cornwell , Helen Baxter

Page

About the EBCD toolkit

3 Jul 2012

Multimedia: Video

Care co-ordination demonstrator site: Pembrokeshire – Community Care Closer to Home

27 Jun 2012

Angela Watwood

Multimedia: Video

Care co-ordination demonstrator site: Midhurst Macmillan Service

27 Jun 2012

Jo Stuttaford, Sue Dewar

Multimedia: Slideshow

Ruth Poole: were you proud?

27 Jun 2012

Ruth Poole

Event

Achieving high-quality care for people with complex needs

27 Jun 2012

Pages