Are 'family and friends tests' useful: agree, disagree, neither, don’t know?

John Appleby
Publication:  British Medical Journal
Reference:  BMJ 2013;346:f2960

Family and friends tests which ask consumers whether they would recommend a service or organisation to their families and friends are an established method of obtaining feedback on performance for many private sector businesses. But how well is this sort of customer feedback suited to public services like the NHS?

Read the full article on friends and family tests