Staff stories

These stories present some of the issues that staff face in trying to ensure a positive patient experience. The views given in these articles are those of the author and do not necessarily represent the views of The King's Fund.

If you would like to contribute your story, please get in touch with Clare Bawden at c.bawden@kingsfund.org.uk

  • Hitting the target but completely missing the point?

Karen Sanders, Senior Staff Nurse, describes how, too often, frontline staff are at the sharp end of competing priorities.

Hitting the target but completely missing the point?

  • Accepting death and illness as a doctor and as a patient

Katie Groom, currently in her second year of clinical training, gives us an insight into the feelings and conflicts that can arise when a patient doesn't want to accept treatment for an illness.

Accepting death and illness as a doctor and as a patient

  • Patients: just a tool for medical learning?

Medical student Katie Groom describes the tension she feels between respecting patients as people to be cared for and seeing them as 'subjects' to learn from as part of her clinical training.

Patients: just a tool for medical learning?

  • Supporting the dying

An occupational therapist describes her account of care given to an older man experiencing distressing memories at the end of his life.

Supporting the dying

  • Reconnecting with patient experience: the 'First Tuesday' story

Jennie Negus, Deputy Chief Nurse at Homerton Hospital NHS Foundation Trust in Hackney, describes a new staff-led initiative to re-focus efforts to monitor and improve patient experience.

Reconnecting with patient experience: the 'First Tuesday' story

  • When language is a barrier to good patient experience

Abigail Gaunt, a GP trainee, describes the challenge of ensuring good patient experience when patients don't speak English and communication is difficult.

When language is a barrier to good patient experience

  • Integrity in health care: a nurse's story

Karen Sanders, Senior Staff Nurse at North Bristol NHS Trust, talks about the moral challenges of working in a busy Emergency Department.

Integrity in health care: a nurse's story