Point of Care
Our work
The Point of Care programme aims to help health care staff in hospitals deliver the quality of care they would want for themselves and their own families. We work with patients and their families, staff and hospital boards to research, test and share new approaches to improving patients' experiences.
Our current projects
The Patient and Family-centred Care programme is breaking new ground in improving the experience of hospital care for patients and their families, and the working lives of staff.
Schwartz Center Rounds® provide a monthly, one-hour session for staff from all disciplines to discuss difficult emotional and social issues arising from patient care.
This toolkit outlines a powerful and effective way of improving patients’ experience of services, and helps you assess how it can help you meet your aims.
About the programme
Publications
Our latest publications on patient experience
Preparing for the Francis report: how to assure quality in the NHS
In this paper we set out our views on how the system of quality assurance, including regulation, needs to evolve, the principles on which it should be built and how it should operate.
Read the paper: Preparing for the Francis report
Patients’ preferences matter
Our paper calls for doctors to aspire to the same standards of excellence in diagnosing patients' preferences for their care as they do to diagnosing disease.
Read the report: Patients' preferences matter
Continuity of care for older hospital patients
This paper focuses on those aged 70 years and older with multiple health problems and explores how continuity of care affects them and the people closest to them.
Read the report: Continuity of care for older hospital patients
The care of frail older people with complex needs: time for a revolution
We summarise discussions from the Sir Roger Bannister Health Summit, held at Leeds Castle, which looked at the challenges of caring for frail older people.
Read the summary: The care of frail older people with complex needs
Point of Care stories
Experiences of care
We have spoken to a number of staff and carers about their experiences of care in the NHS.
These stories present some of the issues that staff face in trying to ensure a positive patient experience.
As part of our paper on continuity of care for older hospital patients, we asked carers currently involved with a very old person with recent experience in hospital to tell us their stories.
We interviewed hospital staff about the benefits of attending Schwartz Center Rounds® to discuss together the difficult social and emotional issues which arise in day to day patient care.
Related audio/video
Events
Past events
Catch up with the highlights from our past events.
This conference looked at best practice in patient experience and explored how high-quality, patient-centred care is already being delivered in the UK and abroad. (Nov 2012)
Frontline staff and other delegates discussed how to achieve truly patient-centred care in the NHS. (Nov 2011)
This conference looked at practical ways to transform the experience of patients and staff in order to develop a high-quality, cost-effective health care service. (Dec 2010)
