Michael West: developing cultures of high-quality care
In the first of our series of lectures on leadership in the NHS, Michael West, Professor of Organisational Psychology at Lancaster University Management School, looked at how leaders can develop a culture of high-quality care and patient safety in their organisations.
About the leadership lecture series
Taking place in the run up to our annual NHS Leadership and Management Summit, these free to attend lectures are designed for clinical and managerial leaders in health care.
Comments
Thank you, an inspirational talk.
Truly inspiring - I am sharing with my new leaders and plan to watch this every time I feel myself slipping back into command and control mode - thanks Prof West
I was startled by Michael's claim that the vast majority of people want to do a good job - That isn't my experience in the 74 years I have been around. Maybe most people want to do something well but that isn't always the job they're paid to do.
As to command and control, wasn't that Florence Nightingale's approach? Afterwards, Michael argued probably rightly that that was in a different era. I think a lot of patients might wish it was possible now.
Inspiration and good common sense in one great presentation
I agree with every word of this lecture. The problem is that the NHS has command and control from the top executive, a former communist, versed in this approach. Only information that supports the view that all is perfect in the NHS is allowed to reach the politicians/media until the performance of an establishment causes public outcry. Stalin never had a bad 5 year agricultural plan, but 20 million people starved. If anyone blabbed they were shot. Now we pay for silence. As a young manager one of the issues one absorbed was the acronym GOYA. It was to remind you not to trust the paperwork stuffed under your nose. but to go and see what is actually happening and talk to the people. At the risk of lowering the tone it stands for "Get Off Your Arse".
Makes an important contribution to conversations regarding culture in the Nhs
Very interesting and inspirational lecture.
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