Authors
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Ali Parsa
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Ali Parsa
Ali Parsa, Company Director at Circle, speaks at the Creating employee-owned organisations in the NHS: engaging and empowering NHS staff conference.
- Long read
- Pritesh Mistry
- Technology and innovation
- Health and care services
Is the NHS ready for the AI-powered patient?
The NHS is under pressure, with long waits, undetected care needs and overburdened staff who are pressured to make quicker decisions. At the same time, there is a growing wave of direct-...
- 26 May 2026
- 20-min read
- Blog
- Kay Keane
- Health and care services
- Patients and the public
Still holding it together: what NHS administration really looks like from general practice
Admin support is part of care. Practice manager Kay Keane reflects on the often-overlooked responsibilities and challenges facing admin staff in general practice.
- 30 Apr 2026
- 9-min
- Long read
- Lillie Wenzel et al
- Patients and the public
- Health and care services
Still lost in the system: the urgent need for better NHS admin
A year on from our 2024 poll, our latest research shows no improvement in people’s experiences of NHS admin. Our findings point to a major opportunity for government and NHS leaders to a...
- 16 Apr 2026
- 20-min read
- Briefing
- Katie Purbrick-Thompson et al
- Patients and the public
- Health and care services
10 actions the government and NHS leaders should take on NHS admin
This briefing sets out 10 actions the government and health care leaders should take to improve patients’ experiences of NHS admin. Although some of these actions involve changes to nati...
- 15 Apr 2026
- 17-min