Jocelyn directs the Point of Care Foundation and is a senior fellow at The King’s Fund. The mission of the Point of Care Foundation, building on work started at The Kings Fund in 2007, is to keep patients' experience of care high on the agenda of policy-makers and boards, and to work with managers and frontline staff to improve the experiences of both staff and patients.
Jocelyn's original training was in medical sociology and ethnography. After a period of research at the Open University, followed by three years managing NHS community health services, she worked in health regulation, first at the Audit Commission, where she directed national value for money studies and audits, and then at the Commission for Health Improvement (CHI) where she was director of policy and then acting chief executive.
She is a visiting professor in the Department of Medicine at Imperial College London, and a trustee of the Picker Institute Europe.