Publications

People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.

How can we make sure that people always receive the compassionate care they need? Ben Collins looks at five organisations that are thinking differently about how they support patients and service users, and considers what we can learn from their unconventional approaches.

Public satisfaction with general practice is lower now than it has ever been, while the number of people reporting difficulties in booking appointments continues to grow. We run through the proposed solutions to issues around GP access and consider their potential effectiveness.

Siva Anandaciva takes a look at the key numbers mentioned in the Spending Round (and those that weren’t) add up, and the implications they have for health and social care.