Publications Independent research and analysis on health and social care Search Apply Listing Content Type Viewing: Article All publications Reports (-) Articles Evidence and consultations Commissioned reports Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page Topics Health and care services Adult social care Cancer services Community services Emergency care End-of-life care General practice Hospital care Long-term conditions Mental health New models of care Public health Leadership, systems and organisations Accountable care Clinical commissioning groups Clinical leadership Equality and diversity Health and wellbeing boards Integrated care Local service design Patient leadership Quality improvement Sustainability and transformation plans System leadership Voluntary and community sector Workforce and skills Patients, people and society Carers Children and young people Health inequalities Housing Older people (-) Patient experience Patient involvement Patient safety Population health Public opinion Technology and data Volunteers Policy, finance and performance Access to care Brexit Commissioning and contracting Devolution General election 2017 Governance and regulation Health and Social Care Act 2012 NHS finances NHS five year forward view NHS long-term plan Performance Productivity Social care finances Year 2005 2006 2007 2008 2009 2010 2012 2013 Article Are 'family and friends tests' useful: agree, disagree, neither, don’t know? Family and friends tests are an established method of obtaining feedback on performance for many private sector businesses. But how well is this sort of customer feedback suited to public services like the NHS? Article Hospital Pathways programme: lessons learned We describe the Hospital Pathways programme, the method used to evaluate it, what we learned about the approach, and how the lessons have influenced the Patient and Family-centred Care programme. Article The Patient and Family-centred Care programme We speak to Dr Joanne Watson about the Patient and Family-centred Care programme, run in association with the Health Foundation. Article Designing the future: approaches to measuring patient experience A poster by Glenn Robert and Jocelyn Cornwell has won the best research poster prize at the ‘International Society for Quality in Health Care’ (ISQua) 29th International Conference in Geneva. Article The contribution of Schwartz Center Rounds® to hospital culture 2012 Joanna Goodrich and Jocelyn Cornwell consider the benefits and contribution of Schwartz Center Rounds® on hospital culture on the UK. Article Enhancing the Healing Environment: Midlands NHS Trust case study A new low secure unit was able to significantly reduce incidents of violence and aggression through implementing The King's Fund's Enhancing the Healing Environment programme. Article How to deliver high-quality, patient-centred, cost-effective care This article is the collective effort of ten of the leading health and social care organisations in the voluntary sector to identify the five key themes that the health and social care system must embrace to be sustainable and to ensure quality. Article Caring for patients means caring for nurses As far as patient and staff experiences are concerned, no problem is too small. As well as tackling the issues, leaders must involve their teams in the solutions. Article Enabling compassionate care in acute hospital settings Part of the King's Fund Point of Care programme, 'Enabling Compassion' was the first in a series of workshops, and was intended to gain insight into what prevents and enables compassionate care. Article Super patients should use their powers wisely The government is set to empower patients with personal budgets for care, but clear rules must guarantee choices are well informed and cost-effective, say Anna Dixon and Rebecca Ashton Article Making Darzi's vision a reality The NHS Next Stage Review outlines a sensible set of measures to transform patient care, but The King's Fund's chief executive Niall Dickson argues that real cultural change will be needed in the health service if the vision is to be translated into reality. Article How will Darzi deliver on patient expectations of the NHS? Niall Dickson's BBC Radio 4 Today programme briefing on Darzi, 30 June 2008 Article Bear the burden of getting care just right Geraint Lewis and Phyllis Shelton argue that as patients demand more, it is vital to control variation while preserving truly personalised delivery. Article Choice a right in England - but what about Scotland's patients? John Appleby asks whether Scotland will be allowing patients to choose where to have their first outpatient appointment and subsequent treatment. Article Enhancing the Healing Environment: NHS Directory An article for the NHS Directory on the Enhancing the Healing Environment programme. Subscribe to our Weekly Update newsletterBlog: Comment and analysis on the key issues in health and social care All blog posts from The King's Fund. Search our database of health and care policy literatureHealth and care explained: How does the health and care system work? How is it changing?This selection of content aims to make sense of the health and care system – including videos, articles, illustrated summaries and more.