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Publications

Independent research and analysis on health and social care

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  • Health and care services
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Report

Approaches to better value: improving quality and cost

The NHS is increasingly focusing on how it can improve the value of its services, to deliver the highest quality health outcomes for patients at the lowest possible cost. This report shares learning and insight from three NHS hospital trusts that have developed organisation-wide strategies for value improvement.
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By Joni Jabbal et al - 4 October 2018
Digital change
Report

Digital change in health and social care

The use of digital technology in health and social care can improve quality, efficiency and patient experience as well as supporting more integrated care and improving the health of a population. This report shares practical learning from a series of case studies where significant large-scale digital change is happening.
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By David Maguire et al - 21 June 2018
Volunteering in general practice
Report

Volunteering in general practice: opportunities and insights

Interest is growing in the contribution that volunteering can make in health and social care. This paper examines the ways in which volunteers are involved with, and are contributing to, general practice.
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By Helen Gilburt et al - 7 February 2018
Some of the many ways in which volunteers can improve patients' experience in hospital
Commissioned report

The role of volunteers in the NHS: views from the front line

Commissioned by Royal Voluntary Service and Helpforce, this report looks at the perceptions of frontline NHS staff working in acute care about the operational pressures they face, how they understand the roles and value of volunteers and what gaps there are that volunteers could help fill.
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By Shilpa Ross et al - 4 December 2018
CQC impact
Report

Impact of the Care Quality Commission on provider performance: room for improvement?

The CQC introduced a new approach to inspecting and rating health and social care providers in 2013. Our report with the Alliance Manchester Business School is the first major evaluation of this approach.
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By Rachael Smithson et al - 27 September 2018
Report

The NHS at 70: What will new technology mean for the NHS and its patients?

Technology is rarely the saviour of health services in the way that politicians hope – at least in the short term. It takes time to implement, requires shifts in workforce, and investment – posing real dilemmas for a cash-strapped NHS.
By Sophie Castle-Clarke - 28 June 2018
Article

Digital change is priceless

In light of recent announcements, Harry Evans argues it is now time for the NHS to step out of the shadow of past implementation failures.
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By Harry Evans - 28 June 2018
Data in the NHS
Long read

Using data in the NHS: the implications of the opt-out and GDPR

Harry Evans explores the use of data in the NHS, the systems in place for protecting it and what GDPR and the opt-out might mean for the future.
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By Harry Evans - 25 May 2018
Commissioned report

Housing and health: opportunities for sustainability and transformation partnerships

This short report, supported by the National Housing Federation, sets out areas where sustainability and transformation partnerships and emerging integrated care systems can make more of the contribution of the housing sector to improving health.
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By David Buck et al - 22 March 2018
Long read

Adoption and spread of innovation in the NHS

Ben Collins reflects on opportunities to accelerate the adoption of service innovation in the NHS, drawing on findings from eight case studies of successful spread of innovation in the NHS.
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By Ben Collins - 16 January 2018
Article

Talking leadership: insights from our work with Cambridge University Hospitals NHS Foundation Trust

Joan Milne and David Naylor talk about their experience of commissioning and running the Cambridge University Hospitals NHS Foundation Trust (CUH) leadership development programme.  
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By David Naylor et al - 10 January 2018
Article

Getting the most from technology requires pathway redesign

Test bed initiatives show that, beyond technology, pathway transformation is what leads to the real change.
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By Harry Evans - 10 January 2018
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