The King’s Fund was commissioned by the East of England Local Government Association to conduct a review of the test-and-learn in its first year. We used in-depth interviews, reviews of internal documents and administrative data and observations at an interactive workshop to record the progress of the experiment and to generate learning with the participants. The review pays particular attention to staff experience. A parallel piece of work was commissioned from the local HealthWatch organisation to explore the experiences of patients/clients and their unpaid carers.
Our blog, written by the report’s lead author, summarises some of the learning points for others interested in drawing on the Buurtzorg model in their work.