Improving diagnosis and treatment for atrial fibrillation
Around a million people in the UK suffer from atrial fibrillation, an irregular heartbeat associated with coronary heart disease, which causes dizziness, tiredness and shortness of breath. Without appropriate treatment, people with atrial fibrillation are up to five times more likely to suffer strokes.
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My clients are main carers of such patients. Over the last two years, these clients report significant improvements in care and treatment plans due to the involvement of our skilled family representative services. A family representative is effective as a care coordinator because they help the family secure improvements in quality via the numerous appeals and complaints processes. This also leads in the longer term to improvements in quality, staff training, integration and shifts in adverse cultural attitudes of NHS and Social Services personnel towards patients.
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