Changing Relationships: Findings from the Patient Involvement Project

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Patient-centred care is an accepted approach within health care, but what does it really mean?

This publication looks at how policy has shifted in response to wider cultural changes and high-profile investigations such as the Bristol inquiry, which found doctors at the Bristol Royal Infirmary guilty of serious professional misconduct.

Drawing on the results of interviews with a wide range of clinicians and stakeholders, Changing Relationships reveals widespread disparities in understandings of patient-centred care and how to achieve it. The paper also highlights a tendency to redefine existing activities to fit the concept of patient-centred care.

The paper suggests that patients, users and carers must play a key role in determining what patient-centred care means, and should be given more power and control, if clinical encounters are to become truly patient-centred.