Caring for patients means caring for nurses

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The research evidence that links staff engagement with enhanced patient outcomes and experience is powerful.

We know that organisations with satisfied staff score well on patients' experiences.

We also know that teamworking is good for the mental health of both staff and patients, and that hospitals with good human resources and management practice, with training, appraisal and team building, have higher levels of patient satisfaction and staff motivation and, importantly, lower patient mortality than others.

Those investigating NHS hospitals where patients have suffered very poor care have all found: remote and inaccessible managers who refused to listen to staff and would not involve them in decisions; bullying; low staff morale; fatalism among clinicians about management; and a reluctance to raise concerns.

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University of Surrey
Comment date
16 January 2016
I am searching for related articles for my dissertation

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