Exploring how to measure patients' experience of care in hospital to improve services

Jocelyn Cornwell, Joanna Goodrich

With the new requirement that patients' experience of care be measured as part of the drive to improve quality across the NHS, acute trusts face the challenge of choosing from a potentially dizzying array of options for carrying this out.

Publication:  Nursing Times
Reference:  Nursing Times; 105: 29.

The Point of Care programme here explores its thinking on the topic. Although many questions remain, they conclude that the most effective approach is likely to be one that incorporates both quantitative and qualitative information to give a more complete picture of the care pathway in individual trusts.

Read the full article on patients' experience of care

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