Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Long read Making patient experience a priority The King's Fund has been working with the Heads of Patient Experience (HOPE) network to better understand the experiences of people using health and care services. Blog Patient experience: who is listening? Dan Wellings asks why, despite the many examples, inquiries and reviews, recognising the important of patients’ experiences and listening to patients and their families are still not a priority for the NHS. Report Independent Care (Education) and Treatment Reviews: Views of commissioners and clinicians Our report examines the impact of Independent Care (Education) and Treatment Reviews, which are meetings intended to improve the treatment of people with a learning disability or autistic people in long-term segregation. Audio Dr Navina Evans CBE: leadership, learning and the NHS workforce How do you solve a problem like NHS workforce planning? Ruth Robertson sits down with Dr Navina Evans CBE.