Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Video Fatima Elguenuni: language, listening and the Grenfell community Fatima Elguenuni talks about the importance of language and listening in the context of delivering health services to the Grenfell community. Report Outcomes for mental health services: what really matters? An independent commissioned report, Outcomes for mental health services, considers the difficulties in measuring outcomes in mental health services, and calls for consensus between health care professionals and service users on what outcomes actually matter. Blog Empathy and understanding in mental health: the role of a peer support worker Emily, a senior peer support worker at Haven, explains the vital role peer support workers play in supporting people through mental health crisis. Blog Shared responsibility for health: troubling language and unmet need Maybe the shared responsibility framework needs a different framing: one that starts with the acknowledgment that people who have health problems have a rightful expectation that they will be supported at a time of need, says Charlotte Augst.