Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Long read Unconventional health and care: five organisations delivering care differently How can we make sure that people always receive the compassionate care they need? Ben Collins looks at five organisations that are thinking differently about how they support patients and service users, and considers what we can learn from their unconventional approaches. Active project Patients’ experiences of NHS administration The King’s Fund is carrying out a project to explore patients’ experiences of NHS administrative processes and staff. Blog NHS admin: how does it affect patient experience? NHS administrative processes and staff have an important role to play in delivering care. But what happens when administration is poor? What impact can it have on patient experience? As we begin our new project on NHS administration, Lillie Wenzel shares the findings from our early work. Library blog Better patient information, better patient outcomes: the role of health libraries As Health Information Week gets underway, Deena Mags explores how health libraries are helping patients and the public to be better informed, and some of the challenges around providing meaningful and informative information.