Patient and Family-Centred Care toolkit

Patient experience

You may also be interested in

Fatima Elguenuni

Fatima Elguenuni: language, listening and the Grenfell community

Fatima Elguenuni talks about the importance of language and listening in the context of delivering health services to the Grenfell community.

Outcomes for mental health services: what really matters?

An independent commissioned report, Outcomes for mental health services, considers the difficulties in measuring outcomes in mental health services, and calls for consensus between health care professionals and service users on what outcomes actually matter.

Empathy and understanding in mental health: the role of a peer support worker

Emily, a senior peer support worker at Haven, explains the vital role peer support workers play in supporting people through mental health crisis.

Shared responsibility for health: troubling language and unmet need

Maybe the shared responsibility framework needs a different framing: one that starts with the acknowledgment that people who have health problems have a rightful expectation that they will be supported at a time of need, says Charlotte Augst.