Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Blog How will we know integration of health and care services is working? Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working. Report Understanding integration: how to listen to and learn from people and communities Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities. Blog Making sense of the Health and Care Bill: why we need a clearer explanation of how people could benefit from the reforms How could patients, service users and the wider public benefit from the government’s proposed health reforms? Chris Naylor explains why there needs to be a clearer answer to that question. Long read Admin matters: the impact of NHS administration on patient care High-quality NHS admin processes can improve patient experience, help to address inequalities and promote better care. This long read suggests a framework for improving the quality of admin based on insight from patients, carers and NHS staff.