Patient and Family-Centred Care toolkit

Patient experience

You may also be interested in

Adult social care: why it has even lower public satisfaction than the NHS

The public has grasped what people who use social care already knew: it doesn’t provide all the support they need. Laura Schlepper, from Nuffield Trust, and Simon Bottery explore the data from the British Social Attitudes survey.

Digital health and care congress 2022

Three graph lines plotted on a chart

Public satisfaction with the NHS and social care in 2021: Results from the British Social Attitudes survey

Overall satisfaction with the NHS fell to 36 per cent – an unprecedented 17 percentage point decrease on 2020.

How does the health and care system hear from people and communities?

People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.