Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Blog Adult social care: why it has even lower public satisfaction than the NHS The public has grasped what people who use social care already knew: it doesn’t provide all the support they need. Laura Schlepper, from Nuffield Trust, and Simon Bottery explore the data from the British Social Attitudes survey. Paid event Digital health and care congress 2022 Report Public satisfaction with the NHS and social care in 2021: Results from the British Social Attitudes survey Overall satisfaction with the NHS fell to 36 per cent – an unprecedented 17 percentage point decrease on 2020. Long read How does the health and care system hear from people and communities? People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.