Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Neil Tester: The empowered patient Neil Tester, Deputy Director, Healthwatch England delivered the opening plenary on day two of The King's Fund 2019 Digital health and care congress. Blog A new trend in elective hip surgery? After more than a decade of steady growth, the number of elective hip procedures is in decline. Deborah Ward and Lillie Wenzel unpack this surprising trend. Blog The NHS misses its new target for planned elective care Siva Anandaciva considers the shift in priorities for the elective care waiting list and outlines three key considerations for developing a new strategy: how to best measure waiting times, setting realistic targets and the importance of short waits for patients. Video Fatima Elguenuni: language, listening and the Grenfell community Fatima Elguenuni talks about the importance of language and listening in the context of delivering health services to the Grenfell community.