Breadcrumb Home Projects Patient and Family-Centred Care toolkit This content relates to the following topics: Patient experience Share this content Share on Twitter Share on Facebook Share on LinkedIn Share on Email Print this page The Patient and Family-Centred Care (PFCC) toolkit is now available from The Point of Care Foundation. You may also be interested in Blog The power of those small acts of kindness Mark Doughty shares a personal story, revealing the value and power of compassionate care and leadership at all levels. Press release People living in the poorest areas waiting longer for hospital treatment: The King’s Fund and Healthwatch England share new analysis ‘Waits for hospital treatment were already rising before Covid-19. But the pandemic has pushed NHS waiting lists to record levels and laid bare the deep health inequalities in England', says Siva Anandaciva, Chief Analyst at The King's Fund. Report Understanding integration: how to listen to and learn from people and communities Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities. Blog How will we know integration of health and care services is working? Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working.