Leadership behaviours in high-performing acute NHS providers

This content relates to the following topics:

What we hope to achieve

Leading NHS organisations is a significant responsibility and as the environment becomes more challenging, so does the role of leaders in the NHS. This study will examine the style, approach and behaviours of trust leadership teams in organisations that have demonstrated a commitment to quality improvement and patient-centred care and have been rated as high performing and or significantly improved by the Care Quality Commission (CQC). Through this we will provide evidence of what teams actually do that helps deliver positive outcomes as well as the context they work within to identify other factors contributing to their success. This will help to provide leaders from across the NHS with a perspective on what it takes to deliver successful outcomes in today’s NHS. 

What we are doing

We will be working with a small number of diverse acute NHS providers, selected because they are high performing and work with another organisation in a buddying or merger arrangement. We will also include some organisations that have shown the most considerable improvement in CQC ratings over two inspections. Researchers will spend time observing leadership teams in action and will interview staff from across the organisations as well as key partners externally. We will produce a narrative report capturing a comprehensive picture of the behaviours that facilitate positive outcomes that will help to share this learning across the NHS.

Key milestones

Fieldwork will commence in early 2018 with a publication date expected in summer 2018.


For more information please contact: