The Francis Inquiry report

Robert Francis’s report into the failings at the Mid Staffordshire Foundation Trust was published in February 2013. Since then, issues of patient safety, quality of care, and leadership have been in the public eye more than ever. This page brings together our work around the report and on creating positive organisational cultures to enable the delivery of high-quality care.

Robert Francis QC in conversation with Catherine Foot

How we can support positive organisational culture

We work with NHS trusts to help them be fit for purpose and fit for the future, nurturing the sort of leadership that enables positive changes in culture.

How we can work with your organisation

Examples of our organisational development work

Our response to the report

Our statement on the government's full response to the Francis Inquiry report

Today's announcement is an important step forward in addressing the serious failings of care highlighted in the Francis report. Patient safety is more important than party politics and what is needed now is for everyone, from parliament to the front line, to unite around delivering the culture change needed.

Our response to the final report of the Mid Staffordshire NHS Foundation Trust Public Inquiry

We welcome Robert Francis’s comprehensive report which rightly looks across the whole system.

Related reading

Impatient for change: Prerana Issar on leadership and the NHS workforce

Impatient for change: Prerana Issar on leadership and the NHS workforce

What’s the scale of the challenge currently facing the NHS workforce? Prerana Issar sits down with Helen McKenna to discuss the NHS People Plan and her career journey.

Release your potential: a programme for new leaders

This three-day programme aims to help support you in building the foundations of your leadership.

We know the public love the NHS, but do they think it is a good employer?

Is the NHS a good place to work? With the NHS and its workforce emerging as a key battleground in the run up to the general election, Rachel Worsley of Ipsos MORI looks at the data on the public’s views on how the NHS performs as an employer.

To keep people safe we need to have a good argument

Creating a culture where staff feel able and confident to speak freely and challenge decisions is essential for staff engagement and patient safety, as David Naylor explores.

Compassionate and inclusive leadership

Compassionate and inclusive leadership: creating supportive leadership cultures to deliver on the NHS long-term plan

The NHS long-term plan sets out a national vision for leadership that is both compassionate and diverse. This free live online event explored what practical changes are required now and over the next ten years to achieve cultural and continual improvement across the health and care system.

Compassionate and inclusive leadership

Our work explores the role of, and supports, leaders in creating a culture of compassion and inclusion.

Public satisfaction with the NHS and social care in 2018

Public satisfaction with the NHS and social care in 2018: Results from the British Social Attitudes survey

Public satisfaction with the NHS overall continued to fall in 2018. Overall satisfaction was 53 per cent – a 3 percentage point drop from the previous year and the lowest level since 2007.

Presentations from related events

One year on from Francis: Patient safety and quality in the NHS

Transforming patient and staff experience: The power of narrative, case histories and numbers

You may also be interested in

Catherine Foot in conversation with Robert Francis

Catherine Foot interviews Sir Robert Francis QC at the transforming patient and staff experience conference on 5 November 2014.

Sara Ryan: how to hear voices that are seldom heard

Sara Ryan speaking at the transforming patient and staff experience conference on 5 November 2014.

Trisha Greenhalgh: not stories or numbers but stories and numbers

Professor Trisha Greenhalgh speaking at the transforming patient and staff experience conference on 5 November 2014.

Harry Cayton: Quality of care in the NHS one year on from Francis

Harry Cayton OBE, Chief Executive of the Professional Standards Authority, gave the keynote address at our event, One year on from Francis.