Accident and emergency reception area, King's Mill Hospital
Aims and outcomes
The team wanted to improve the overall look and feel of the waiting area and create a more tranquil environment for the accident and emergency department. The existing reception desk was enclosed in wood and glass, creating a barrier between patients and staff, and the rows of seating felt institutional.
Changes to the layout of the area included creating a dedicated area for children, moving the triage room to a better location, and creating a more open reception desk. A design based on natural objects was chosen for the waiting area, with artworks made by artists and local schoolchildren helping to create a calm and peaceful atmosphere.