Experience-based co-design toolkit

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How does the health and care system hear from people and communities?

People’s lived experience is a powerful tool to improve existing services and identify new and better ways to meet their needs. This explainer looks at how the health and care system can listen and learn from the people and communities they serve and the sources of information available to them.

Improving quality of care: the vital role of people’s voices

How will we know integration of health and care services is working?

Listening to people and learning from their experiences offers the opportunity to change care for the better. Imelda Redmond, National Director of Healthwatch England, explains why involving users will give a better, bigger picture of how integration is working.

Understanding integration: how to listen to and learn from people and communities 

Lived experience is a powerful tool to improve existing services and identify new and better ways to meet people’s needs. This practical guide will help systems to co-ordinate services around what matters to people and communities.