Anna Dixon, Director of Policy at The King's Fund, said: 'The shocking events that took place at Mid Staffordshire hospital, repeated in today's news, reminds us how important it is to maintain and improve quality of care for patients.
'Whatever the changes recommended by Robert Francis, the reasons for the failings were complex and the solutions will be diverse. Regulation plays a vital
role in safeguarding the quality of patient care, but most crucial is
front line staff who need support to do a good job and to speak up and
take action when needed. Leaders of hospitals must ensure that
patient feedback is listened to and responded to, and where standards
are not being met, swift action taken.'
Notes to editors
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