Notes to editors
- Of the 20 questions we analysed, there were increases in 14 questions and decreases in six.
- The full aggregated dataset showing trends from 2005 to 2013 (the first time that longitudinal trust-level data is available) can be accessed in Excel format as supplementary data to the report.
- Patients’ experience of using hospital services: An analysis of trends in inpatient surveys in NHS acute trusts in England, 2005–2013 is available at: www.kingsfund.org.uk/publications/patients-experience-using-hospital-services
- For this study, we analysed data from the 2005–13 inpatient surveys for all acute trusts in England to examine trends in inpatient-reported experience at trust level over nine years. We examined 20 questions that contributed to the ‘overall patient experience score’ reported by the Department of Health each year.
- The Care Quality Commission has since published the results of the 2014 inpatient survey and the findings are similar to those of 2013 so do not alter the conclusions of this report.
- The King's Fund is an independent charity working to improve health and health care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible care is available to all.
- Picker Institute Europe are a leading charity, dedicated to health care improvement and more specifically, to understanding and using people’s experiences effectively, as a tool to support care quality and patient experience improvement.
- For further information about The Picker Institute contact Lanisha Butterfield, Senior Communications Manager on 01865 208166 or Lanisha.firstname.lastname@example.org