General practices need support to keep care accessible: The King's Fund response to the latest GP patient survey

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Responding to today’s GP patient survey Beccy Baird, Senior Fellow at The King’s Fund, said:

‘The GP patient survey shows that despite the huge pressure on GPs at the beginning of the year, patients reported increased levels of satisfaction. More than 95 per cent of people said that they had confidence and trust in the person caring for them at their last appointment, and five in six said they had a good experience using their GP practice. This is reassuring but these results are not spread evenly, with people living in more deprived areas more likely to report negative experiences. 

‘More than 40 per cent of people avoided making appointments, in many cases to protect the NHS or because they were worried about catching Covid-19. As this pent-up demand starts to come back into the system many GPs, and other parts of the health and care system, are facing a capacity crunch. The government and NHS leaders need to consider how general practice will be supported to work with other NHS and care services to make sure that people continue to be able to access the care they need.’

Notes to editors

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The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all.