Working together to improve patient flow

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Delayed transfers of care is a hot topic in the headlines but what’s really happening on the ground? On 15 May, we’ll explain what the data is really telling us and will provide you with practical whole-system approaches to improving patient flow.

Sign up today to learn about:

  • how integrated teams are reducing hospital admissions
  • the role of housing in dealing with patient flow issues
  • the importance of nurturing relationships between NHS and social care and how better communication can facilitate huge reductions in delayed transfers
  • harnessing assets from the voluntary sector and the important role the sector plays in keeping patients at home and out of hospital.

Finally, we’ll explore the new opportunities arising from place-based systems of care and how key organisations plan to make delayed transfers of care a problem of the past.

Sponsorship and exhibition

Engage with leaders and decision-makers from across the health and care sector by sponsoring or exhibiting at this event. To find out more, please email Chris Lazenby or call him on 020 7307 2490.

Plenary speakers


Professor Martin Vernon

National Clinical Director for Older People and Person Centred Integrated Care, NHS England


Dr Taj Hassan

President, Royal College of Emergency Medicine


Siva Anandaciva

Chief Analyst, The King's Fund

Simon Williams

Director, Local Government Association (LGA)


Helen McKenna

Senior Policy Advisor, The King's Fund


Professor Simon Conroy

Clinical Lead, Acute Frailty Network, NHS Elect


John Bolton

Visiting Professor, Institute of Public Care, Oxford Brookes University



Session one: opening plenary

10.00amWelcome and introduction

Siva Anandaciva, Chief Analyst, The King's Fund

10.10amPatient flow: a systematic problem for all agents to solve

Siva Anandaciva, Chief Analyst, The King's Fund

10.25amHow emergency care could look different for an older person

Professor Simon Conroy, Clinical Lead, Acute Frailty Network, NHS Elect

10.40amSystem models that enhance co-operation with NHS trusts: the role of local government

Simon Williams, Director, Local Government Association

10.55amQuestions and discussion


Breakout A: preventing hospital admissions

11.45amWelcome and introduction

Simon Bottery, Senior Policy Fellow, The King's Fund

11.50amReablement service in Havering

  • Learn how Havering is securing extra bed capacity, avoiding delayed transfers of care and reducing readmissions to hospital.

John Green, Head of Joint Commissioning, London Borough of Havering
Laura Osborn, Intermediate Care Programme Manager, London Borough of Havering

12.10pmThe nursing home vanguards

William Roberts, Head of Health and Social Care, Innovation Unit
  • See how integrating local health and care systems can improve the quality of support for care home residents. 

12.30pmQuestions and discussion

Breakout B: housing

11.45amWelcome and introduction

David Orr, Chief Executive, The National Housing Federation
  • The role of available housing in timely hospital discharge.

11.50amPanel discussion: innovative solutions housing can provide to avoid admissions and enable timely discharge

  • How to integrate care in action, reduce pressure on acute hospitals and help achieve savings for the NHS.

Carl Petrokofsky, Specialist in Public Health, Public Health England
Sue Adams, Chief Executive, Care and Repair England
Jeremy Porteus, Managing Director, Housing Learning Improvement Network

12.30pmQuestions and discussion

Breakout C: internal flow within acute hospitals

11.45amWelcome and introduction

Liz Sargeant, Clinical Lead, Health and Social Care Integration and Allied Health Professionals, NHS Emergency Care Improvement Programme

11.50amHow to 'keep it simple': untangling the complex web of internal flow problems

Pete Gordon, Senior Improvement Manager, NHS Emergency Care Improvement Programme

12.00pmThe Ipswich hospital case study: how to reduce delayed transfers of care through establishing alliances

  • Find out how The Ipswich Hospital NHS Trust combined individual actions, process assessment and establishing good relationships to eliminate delayed transfers of care.

Neill Moloney, Managing Director, The Ipswich Hospital NHS Trust
Carolyn Tester, Transformation Lead, The Ipswich Hospital NHS Trust

12.20pmHarnessing the power of information: the role of the Nervecentre

  • Hear how Nottingham University Hospitals NHS Trust reduced the number of patients waiting for beds and relieved pressure on its accident and emergency department.

Miriam Duffy, Director of Operations, Nottingham University Hospital
Ann Marie Riley, Senior Project Nurse, Nottingham University Hospital
Mark Simmonds, Consultant, Acute and Critical Care Medicine, Nottingham University Hospital

12.40pmQuestions and discussion


Breakout D: from emergency admission to discharge

2.00pmWelcome and introduction

Helen McKenna, Senior Policy Adviser, The King's Fund

2.05pmThe role of ambulance service in patient flow

Derek Cartwright, Chief Executive North West Ambulance Service NHS Trust
  • Learn how ambulance services can cope with the pressures of acute patient assessment.

2.25pmREACT team at Wakefield hospital: a seven-day, extended hours service that provides a rapid holistic assessment for older patients on the acute unit

  • Learn how ongoing integration across primary, secondary and third sectors and REACT team members resulted in a significant number of patients being directly discharged from the hospital's acute assessment unit.

Zuzanna Sawicka, Consultant in Elderly Medicine, Mid Yorkshire Hospitals NHS Trust

Zuzanna will be joined for this presentation by a therapist and other members of the REACT team

2.45pmQuestions and discussion

Breakout E: wider community support: the role of the voluntary sector

2.00pmWelcome and introduction

David Oliver, Acute Medical Doctor, Visiting Fellow, The King's Fund

2.05pmHow simple, everyday interventions can have a positive impact on people and patient flow

  • Hear how the British Red Cross with its presence in A&E departments and its innovative services help improve wider flow systems for better outcomes or the patients.

Norman McKinley, Executive Director of UK Operations, British Red Cross

Norman will be joined by a member of the British Red Cross and a volunteer.

2.25pmHome-from-hospital scheme in Leicester

Karl Demian, Executive Director of Strategy and Operations, The Royal Voluntary Service
  • Highly trained volunteers work with NHS hospital discharge teams to identify older patients who are most at risk of readmission. The scheme aims to reduce the cycle of readmission by creating a bespoke reablement package that helps improve physical function and emotional wellbeing.

Karl will be joined by a volunteer and a Leicester City CCG representative.

2.45pmQuestions and discussion

Breakout F: managing relationships to improve patient flow

2.00pmWelcome and introduction

Simon Bottery, Senior Policy Fellow, The King's Fund

2.05pmPanel discussion: managing relationships to improve patient flow

Alison Holbourn, Deputy Chief Inspector of Primary Medical Services and Integrated Care and Lead in Local Systems Reviews, Care Quality Commission
Neil Tester, Deputy Director, Healthwatch England
Rosie Seymour, Deputy Director, Better Care Support team  

2.45pmQuestions and discussion


Closing plenary: looking to the future

3.20pmWelcome back

David Oliver, Clinical Vice-President at the Royal College of Physicians, Visiting Fellow, The King's Fund

3.25pmThe way forward: the future of patient flow systems

Dr Taj Hassan, President, Royal College of Emergency Medicine
  • Discover the ways in which the Royal College of Emergency Medicine is developing strategies in partnership with the rest of the health and care system to improve patient flow.

3.45pmThe challenge of caring effectively for older, frail patients

Professor Martin Vernon, National Clinical Director for Older People and Person Centred Integrated Care, NHS England
  • Learn about the work NHS England is doing to support the care of frail older people and avoid them experiencing delay in transfer between health and social care settings.

4.05pmPutting the patient first

John Bolton, Visiting Professor, Institute of Public Care, Oxford Brookes University
  • Hear about the optimal ways to design health and social care systems to manage the flow of patients.

4.30pmQuestions and discussion

4.45pmClose of conference





Group rates

  • 10 per cent discount for 3-4 people
  • 15 per cent discount for 5-6 people
  • 20 per cent discount for 7 or more people. 

Please email Annie for your promotional code. The discount will not be automatically applied to your booking. 


Receive 50 per cent off if you're a student in full-time education. Please email Anniefor your promotional code. 

Small and medium-sized enterprises (SMEs)

Members of The King’s Fund SME programme are entitled to a complimentary ticket for this event. Please email Kieran Cornwell for more information about the scheme.

Bursaries for patients and carers 

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie

Register now

Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.