Working with patients and the public: designing care around your population's needs

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The need to engage the public in changes that affect their health care services is vital, but it is not always easy to do.  This event, run in partnership with NHS Clinical Commissioners and National Voices, is designed for people leading local health care service redesigns to help them understand what good public engagement looks like. 

The event will be relevant for you if you’re working on changing services as part of delivering:

  • new care models
  • new care pathways in hospitals
  • sustainability and transformation partnerships (STPs)
  • new models of social care
  • accountable care systems (ACS).

You will learn how to:

  • engage in a meaningful ongoing conversation with your population
  • incorporate the experiences of patients and the public in service design and delivery
  • ensure that you engage with all parts of your community so that all those affected by change are able to contribute.

Partners

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Plenary speakers

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Roger Davidson

‎Director of Engagement and Communications for Health System Transformation, NHS England

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Imelda Redmond

National Director, Healthwatch

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Jeremy Taylor

Chief Executive, National Voices

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Helen Gilburt

Senior Fellow, The King's Fund

Marsha McAdam

Patient and service user

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Dan Wellings

Senior Fellow, The King’s Fund

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Carol Munt

Patient Partner and Advocate

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Paul Radin

Public Governors, Nottinghamshire County

Programme

10.00am

Session one: Opening plenary

Explore the relationship between the NHS and the public and how national NHS bodies are working to embed public and patient involvement into all levels of the system.

10.00amWelcome and introduction

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Helen Gilburt, Senior Fellow, The King's Fund

10.05amTalking to local communities about changes to health and care

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Roger Davidson, ‎‎Director of Engagement and Communications for Health System Transformation, NHS England
  • What have we learnt from conversations with NHS, local government and community leaders around the country on working with local communities to redesign health and care? 
  • How can we understand the aspirations of patients and communities and translate them into a clear vision that informs discussions on change? 
Keynote

10.35amHealthwatch: supporting effective public engagement

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Imelda Redmond, National Director, Healthwatch
  • Hear how local Healthwatches can support effective public engagement and provide the NHS with advice on how to involve people and communities in helping to shape services that matter to them.
  • Learn about the spread of engagement across the country and where people have been more successful in engaging their local communities.

11.45am-1.00pm

Breakout A: Dorset Sustainability and Transformation Partnership (STP)

Learn about the engagement work that's taking place across the Dorset STP footprint. See how they've worked with the public to navigate the complicated proposals for future service provision in the area.

11.45amWelcome and introduction

Dan Wellings, Senior Fellow, The King's Fund
  • Dan will chair this interactive session. Once you've explored the case study in detail, he'll facilitate group discussions to enable you to identify key lessons and apply them to your own context.

11.55amIn-depth case study: Dorset STP

  • Learn about the engagement work that's taking place across the Dorset STP footprint. See how they've worked with the public to navigate the complicated proposals for future service provision in the area.

Speakers include:

  • Frances Aviss, Engagement Lead, NHS Dorset CCG and Dorset STP
  • Ian Gall, Chair, Patient, (Carer) and Public Engagement Group (PPEG), Dorset CCG

Breakout B: Cumbria success regime: honesty and maintaining a conversation

See how the Cumbria success regime reached an impasse with their wider community. You'll learn how they managed the difficult situation and worked with the community to find a solution.

11.45amWelcome and introduction

Helen Gilburt, Fellow, Health Policy, The King’s Fund
  • Helen will chair this interactive session. Once you've explored the case study in detail, she'll facilitate group discussions to enable you to identify key lessons and apply them to your own context.

11.55amIn-depth case study: Cumbria success regime

  • See how the Cumbria success regime reached an impasse with their wider community. You'll learn how they managed the difficult situation and worked with the community to find a solution.

Speakers include:

  • Stephen Singleton, Director, Cumbria Learning and Improvement Collaborative
  • Stephen will be joined by a Millom community member - speaker to be announced soon.

Breakout C

We'll be joined by speakers from local government. Further details to be announced soon.

2.00-3.15pm

Session three: Breakouts repeated

After lunch, we'll repeat the breakout sessions, giving you the opportunity to attend a second workshop. 

3.35pm

Session four: Closing plenary

Find out about The King's Fund's work that's exploring the relationship between the NHS and the public and put your questions to our panel of experts.

3.35pmWelcome back

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Jeremy Taylor, Chief Executive, National Voices

3.40pmThe relationship between the NHS and the public

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Dan Wellings, Senior Fellow, The King’s Fund

Dan will outline some of the work we’ve been doing at the Fund to explore the relationship between the NHS and the public, addressing questions such as:

  • what do the public think the NHS is for?
  • how has this changed over time?
  • what drives the relationship between the NHS and the public?
  • are public expectations changing?
  • where does the balance of responsibility for health lie between the NHS and the individual?
Latest research

4.00pmWhat does good engagement and collaboration look like for patients and the public?

Panellists include:

  • Marsha McAdam, Patient and Service User
  • Paul Radin, Public Governors, Nottinghamshire County
  • Carol Munt, Patient Partner and Advocate 

Further panellists to be announced soon.

Panel discussion

Sponsorship

We have several ways to raise your brand awareness and profile by aligning your organisation with The King’s Fund’s thought leading conferences and ideas. Find out more about sponsoring or exhibiting at our events.

Register

Discounts

Group rates

10% off for 3-4 people
15% off for 5-6 people
20% off for 7 or more people.

Please email Annie for your promotional code. The discount will not be automatically applied to your booking.

Students

Receive 50% off if you're a student in full-time education. Please email Annie for your promotional code.

Bursaries

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie.

Can I pay by invoice?

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.