Urgent and emergency care: integrating services to improve patient flow

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Accident and emergency (A&E) waiting times have continued to increase over recent years. Join us at this event to hear about the measures outlined in the NHS long-term plan designed to divert more people in need of urgent care away from hospitals, and initiatives to ensure speedy discharge.

This conference provides local areas with guidance on the new requirements and key milestones set out in the long-term plan. You will hear evidence-based examples from areas delivering better integration between A&E departments and other services that provide and support urgent treatments, so patients get the right care in the right place.

What will you learn?

Programme

Group rates available - register now

Sponsorship and exhibition

Engage with leaders and decision-makers from across the health and care sector by sponsoring or exhibiting at this event. To find out more, please email Danielle Roche or call her on 020 7307 2482 to discuss the opportunities available. 

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Confirmed speakers include

Mark England

Director of Strategy, Emergency and Elective Care and Deputy National Director of Urgent and Emergency Care, NHS England and NHS Improvement

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Dr Taj Hassan

Consultant in Emergency Medicine, Leeds Teaching Hospitals NHS Trust, and President, Royal College of Emergency Medicine

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Elizabeth Sargeant OBE

Clinical Lead, Integration of Health and Social Care, Emergency Care Improvement Programme, NHS Improvement

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Cathy Bellman

Local Care Lead, Kent and Medway Sustainability and Transformation Partnership

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Dr Cliff Mann

Clinical Lead for the Accident & Emergency Improvement Plan, NHS England, Former President, Royal College of Emergency Medicine, and Consultant in Emergency Medicine, Musgrove Park Hospital

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Dr Tara Sood

Consultant in Emergency Medicine, Royal Free London NHS Foundation Trust and Royal College of Emergency Medicine Lead for Ambulatory Care

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Dr Chris Moulton

Vice President, Royal College of Emergency Medicine, and Consultant in Emergency Medicine, Royal Bolton Hospital

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Birju Bartoli

Deputy Chief Executive, Northumbria Healthcare NHS Foundation Trust

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Dr Karen Kirkham

National Clinical Advisor for Primary Care, NHS England and Assistant Clinical Chair, Dorset Clinical Commissioning Group, Clinical Lead for Primary Care, Dorset Integrated Care System

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Eileen Sutton

Head of Urgent and Emergency Care, Healthy London Partnership, and London Regional Integrated Urgent Care Lead, NHS England

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Dr Martyn Patel

Consultant for Older People’s Medicine, Norfolk and Norwich University Hospitals NHS Foundation Trust

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Imelda Redmond CBE

National Director, Healthwatch England

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Emma Latimer

Chief Officer, NHS Hull Clinical Commissioning Group

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Dr Nina Pearson

GP Lead for Bedfordshire, Luton and Milton Keynes Integrated Care System

What will you learn?

Our speakers, including national leaders, will provide:

  • guidance on the long-term plan’s aims in a range of areas, including same-day emergency care, the new single multidisciplinary clinical assessment service; and new emergency and urgent care targets from October 2019
  • evidence of progress made in delivering NHS England’s Transforming Urgent and Emergency Care Programme 
  • early insights from the national review of efficiency in A&E departments, led by Dr Cliff Mann OBE (Clinical Lead for the Accident and Emergency Improvement Plan, NHS England), and his recommendations to ensure safe and sustainable emergency care in all areas
  • an update from the Royal College of Emergency Medicine on implementing the workforce strategy and encouraging clinician-led improvements

Event supporters

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Programme

9.00am

Registration opens

10.00-11.30am

Session one: Opening plenary

10.00amWelcome and introduction

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Siva Anandaciva, Chief Economist, The King’s Fund
  • Hear an overview of what is currently happening in A&E and how the NHS long-term plan aims to improve urgent and emergency care.

10.05amKeynote Address: The long-term plan for urgent and emergency care

Mark England, Director of Strategy, Emergency and Elective Care and Deputy National Director of Urgent and Emergency Care, NHS England and NHS Improvement
  • Understand how the long-term plan aims to reduce pressure on emergency hospital services through testing and implementing new emergency and urgent care targets from October.
  • Hear how the plan aims to boost pre-hospital urgent care and further integrate community and primary care. 
  • Learn about the reforms to hospital emergency care, including Same Day Emergency Care. 
  • Learn about the plans to set up a new single multidisciplinary clinical assessment service to help patients navigate the right service channel for them to get the most appropriate service.

10.25amNational review: improving efficiency in accident and emergency departments across the country

  • Gain insight into the remit of the Getting It Right First Time for emergency medicine (GIRFT-EM) programme and how site visits are conducted
  • Learn about the new GIRFT-EM metrics 
  • Hear initial findings and recommendations from the GIRFT-EM programme.

Dr Cliff Mann, Clinical Lead for the Accident & Emergency Improvement Plan, NHS England, Former President, Royal College of Emergency Medicine, and Consultant in Emergency Medicine, Musgrove Park Hospital
Dr Chris Moulton, Vice President, Royal College of Emergency Medicine, and Consultant in Emergency Medicine, Royal Bolton Hospital

10.55amInvesting in integrated primary and community services

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Dr Karen Kirkham, National Clinical Advisor for Primary Care, NHS England and Assistant Clinical Chair, Dorset Clinical Commissioning Group, Clinical Lead for Primary Care, Dorset Integrated Care System
  • Developing primary care networks 
  • Boosting out-of-hospital care to relieve pressures on emergency care
  • Delivering urgent response and recovery support. 

11.15amQuestions and discussion

Joined by: Derek Prentice, Expert by Experience and Chair, Lay Advisory Group, Royal College of Emergency Medicine

12.00-1.00pm

Breakout A: Reducing crowding and improving flow through A&E

12.00pmWelcome and introduction

Diane Fuller, Senior Improvement Manager, Emergency Care Improvement Programme, NHS Improvement

12.10pmLessons from Yeovil Hospital

  • Learn how Yeovil moved from a position of regular crowding in A&E and high vacancies to reliably meeting four hours and improved team morale
  • Hear about making flow a whole system issue and the cultural changes made
  • Discussion of their approach to flow, ambulatory care and working with partners to help patients get home

Mandy Carney, Associate Director of Patient Flow, Yeovil District Hospital NHS Foundation Trust 
Dr Stevan Bruijns, Consultant in Emergency Medicine, Yeovil District Hospital NHS Foundation Trust

12.30pmReconfiguring emergency services in Northumbria

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Birju Bartoli, Deputy Chief Executive, Northumbria Healthcare NHS Foundation Trust
  • Understand the impact of setting up the Northumbria Specialist Emergency Care Hospital
  • Learn about the homecare and reablement services on helping people to get better quicker in the comfort of their own home.
  • Hear how they are providing discharge support comprising teams of health and social care staff including community nurses, social workers, occupational therapists and physiotherapists and the voluntary sector.

Breakout B: Reducing length of stay for older people

11.50amWelcome and introduction

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Ewan King, Chief Operating Officer, Social Care Institute for Excellence (SCIE)
  • Community-based approaches to improve transfers of care for older people

12.05pmValuing patient time: the Plymouth story

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Jo Beer, Interim Director of Integrated Urgent Care, University Hospitals Plymouth NHS Trust
  • Hear about the best practice principles; including transparency of data, focusing on the patient, use of technology and process review
  • Understand the impact on patient outcomes  

12.25pmReducing length of stay

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Dr Martyn Patel, Consultant for Older People’s Medicine, Norfolk and Norwich University Hospitals NHS Foundation Trust
  • Hear about the development of the Older People’s Emergency Department at Norfolk and Norwich University Hospitals.
  • Learn about how they prepare patients for discharge from the point of admission. 

Breakout C: Integrated urgent care

12.00pmWelcome and introduction

12.05pmIntegrated community care and urgent care services

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Emma Latimer, Chief Officer, NHS Hull Clinical Commissioning Group
  • Learn how Hull created a single point of access known as the care co-ordination centre, the UK’s first integrated care centre
  • Hear how the centre delivers home-from-hospital services in partnership with local charities
  • Learn about how they work with the fire and rescue service and ambulance service to provide a rapid-response falls service

12.20pmOptimising the Clinical Assessment Service (CAS) – challenges and opportunities

More details to be announced soon.

Breakout D: Same day emergency care (SDEC)

12.00pmWelcome and introduction

Rachel Vokes, Head of Programme, Hospitals Workstream, Urgent and Emergency Care Transformational and Delivery Programme, NHS England
  • Learn about the ambitions for SDEC in the NHS long-term plan and the urgent and emergency care transformation programme. 

12.10pmThe importance of initiating SDEC from the emergency department

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Dr Tara Sood, Consultant in Emergency Medicine, Royal Free London NHS Foundation Trust and Royal College of Emergency Medicine Lead for Ambulatory Care
  • Hear about pathway and process driven approaches to SDEC
  • Learn how to develop an ambulatory care dashboard
  • Integration with community teams.

12.30pmAmbulatory emergency care (AEC) – improvement by design

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Dr Vincent Connolly, Regional Medical Director, NHS Improvement North and Consultant Physician, The James Cook University Hospital, South Tees Hospitals NHS Foundation Trust
  • Creating the environment for AEC/SDEC
  • Lessons from James Cook University hospital
  • What’s next for AEC?

2.00-3.15pm

Session three: Whole-system approaches

2.00pmWelcome back

Dr Andrew McCulloch, Committee Member, Healthwatch England and Non-Executive Director, Social Work England

Andrew is Former Chief Executive of both the Picker Institute Europe and the Mental Health Foundation. 

2.05pmTransforming care in Kent and Medway: a sustainability and transformation partnership (STP) perspective

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Cathy Bellman, Local Care Lead, Kent and Medway Sustainability and Transformation Partnership
  • How organisations across Kent and Medway are developing integrated services supporting Primary Care Networks for populations of 30-50,000.
  • An integrated approach by NHS, local government, the voluntary and care sector, working in partnership to develop and support out-of-hospital care.

2.20pmPrimary and community care integration: an integrated care system (ICS) perspective

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Dr Nina Pearson, GP Lead for Bedfordshire, Luton and Milton Keynes Integrated Care System

2.35pmThe view from Scotland

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Helen Maitland, Unscheduled Care Director, The Scottish Government
  • Hear about Scotland’s approach to improving urgent and emergency care, including progress made in delivering effective and integrated emergency demand and capacity planning.
  • Gain insight into the successes of the Improving Unscheduled Care Programme.

3.45-5.00pm

Session four: Realising the long-term plan for urgent and emergency care

3.45pmWelcome back

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Richard Murray, Chief Executive, The King’s Fund

3.50pmSecuring workforce resilience and sustainability through leadership development

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Dr Taj Hassan, Consultant in Emergency Medicine, Leeds Teaching Hospitals NHS Trust, and President, Royal College of Emergency Medicine
  • Hear about progress being made in implementing the national workforce strategy.
  • Learn about how clinicians are leading transformational change.

4.10pmWorking together to improve patient flow and manage transfers of care

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Elizabeth Sargeant OBE, Clinical Lead, Integration of Health and Social Care, Emergency Care Improvement Programme, NHS Improvement

4.30pmHow do we achieve the ambitions set out in the long-term plan for urgent and emergency care?

Ewan King, Chief Operating Officer, Social Care Institute for Excellence (SCIE) 
Imelda Redmond CBE, National Director, Healthwatch England
Eileen Sutton, Head of Urgent and Emergency Care, Healthy London Partnership, and London Regional Integrated Urgent Care Lead, NHS England
Dr Michelle Drage, Chief Executive, Londonwide Local Medical Committees 

Panel discussion

5.00pmClose of conference

Register now

Please note, discounts will not be automatically applied to your booking. Please email us for the relevant promotional code

Group discounts

10 per cent discount for 3-4 people.
15 per cent discount for 5-6 people.
20 per cent discount for 7 or more people.

Student discounts

Receive 50 per cent off if you're a student in full-time education. 

Bursaries for patients and carers

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please send us an email.

Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.