Transforming patient experience 2015: Improving experience of the most vulnerable

Session one

Stewart Moors and Ruth Passman: Supporting improvements in experiences of care

Session two

Involving patients' and families perspectives for people with dementia and at the end of life

Ben Gadd: Improving the experiences of care for people who are dying

Sarah Beardon: Developing a carer's questionnaire for the pilot of the National Audit of Dementia

Co-designing services for older people

Dr Fiona Munro: Co-designing the pathway from hospital to home for older people

Dr Ruth Law: Integrated care for care homes: the Integrated Community Ageing Team

Susan Venables: Is keeping people at home always good for their health?

Engaging with vulnerable groups to improve patient experience

Sarah White: Multi-professional and patient collaboration to improve the experience of deafblind people

Lucy Jones: Doctors of the World and Hackney CCG pilot - reaching the most excluded

Catherine Thompson: Improving the patient experience for Black and Minority Ethnic people using cancer services

Gathering data for improvements by engaging patients

Aileen Lambert: Transforming the clinic outcome form: a project to improve patient information and patient experience in the outpatient department

Christine Armstrong: 10,000 Voices: seeing the person behind the data

Helen Mulholland: Placing patients at the heart of commissioning decisions in Sheffield

Session three

Developing and commissioning patient and family centred care

Ted Adams: Commissioning patient and family centred care means incentivising clinician-patient relationships

Working with patients to co-produce improvements

Catherine Dale: Involving patients in designing the building and services for a new cancer centre

Lisa Hinton: Patients and staff join researchers to design environmental changes in the intensive care unit

Improving patient experience for people with learning disabilities

Ruth Evans and Catherine Carter: Hidden voice of maternity: parents with learning disabilities speak out

Helen Lee: Developing always events in adult learning disability services

Collating patient data to improve commissioning and services

Prof Louise Locock: Re-using existing national patient experience interviews to support service improvement

Lesley Goodburn: Using insight to amplify patient voice in commissioning

Robert Franklin and Elizabeth Abbiss: Patient feedback in Dudley