Programme
Breakfast workshop
Transforming patient experience: How do we properly understand the patient experience of medicines and are we asking the right questions?
This workshop was organised and run by the conference sponsors Abbvie. Further information about the session can be found on the 'Breakfast workshop' tab.
Session one: Stories vs numbers – how do we make sense of experience and why?
Chaired by Jocelyn Cornwell, Director, The Point of Care Foundation
Welcome and introduction
Jocelyn Cornwell, Director, The Point of Care Foundation
Not stories or numbers but stories and numbers
Professor Trisha Greenhalgh, Professor of Primary Health Care and Dean for Research Impact, Blizard Institute
Behind every number is a human story
Andrea Sutcliffe, Chief Inspector for Social Care, Care Quality Commission
Session two: The power of stories to generate understanding
Chaired by Jocelyn Cornwell, Director, The Point of Care Foundation
How to hear voices that are seldom heard
Sara Ryan, Senior Research Lead, Health Experiences Research Group, University of Oxford
Balancing the qualitative with the quantitative: the use of stories in medicine and medical education
Dr Graham Easton, Lead for Medical Education Research, Imperial College London
Session three: The value of numbers and their uses to drive improvements
Chaired byJocelyn Cornwell, Director, The Point of Care Foundation
What can we learn from measures and data?
Professor Nick Black, Professor of Health Services Research, London School of Hygiene and Tropical Medicine
Using data to drive campaigns
Mike Davidge, Director – Measurement, NHS Elect
Friends and Family Test
Dan Wellings, Head of Insight and Feedback, NHS England
Session four: Breakout sessions
Delegates will have the option of attending one of four breakout sessions. Each session will feature case studies and tools to help delegates understand to harness patient and staff experience to drive positive change.
A: What's the key to sustaining Schwartz Rounds
- Barbara Wren, Lead Psychologist and Mentor, The Point of Care Foundation
Chaired by Debbie Sandford, The Point of Care Foundation
B: Patient voices: how reflective digital storytelling can enhance patient and staff experience
- Pip Hardy, Co-founder, Patient Voices Programme
Chaired by Beverley Fitzsimons, Fellow, Policy, The King’s Fund
C: What is the role of patient leaders?
- Alison Cameron, Consultant in Effective Public Engagement & Patient Leadership
Chaired by Joanna Goodrich, Senior Researcher and Programme Manager, The King’s Fund
D. Experience-based co-design
- Melanie Gager, Sister Critical Care Follow Up, Royal Berkshire NHS Foundation Trust
- Dr Michael Larkin, Senior Research Tutor for Clinical Psychology, University of Birmingham
Chaired by Robert Johnstone, Chair, Access Matters
Session five: Tales from the Point of Care
Chaired byCatherine Foot, Assistant Director, Policy, The King's Fund
Star Wards: Improving inpatient mental health care
Marion Janner OBE, Chief Executive, Star Wards
Schwartz Rounds: the power to influence cultural change
Barbara Wren, Lead Psychologist and Mentor, The Point of Care Foundation
Questions and discussion
Session six: Enabling experiences and driving change
Chaired by Catherine Foot, Assistant Director, Policy, The King's Fund
How to make decisions in the face of conflicting data
Professor Heather Tierney-Moore, Chief Executive, Lancashire Care NHS Foundation Trust
Seeing the big picture: using patient and staff stories to make sense of organisations
A conversation with Sir Robert Francis QC
Speakers
Sir Robert Francis QC
Board Member, Care Quality Commission
Professor Trisha Greenhalgh
Professor of Primary Health Care and Dean for Research Impact, Blizard Institute
Andrea Sutcliffe
Chief Inspector for Social Care, Care Quality Commission
Professor Nick Black
Professor of Health Services Research, London School of Hygiene and Tropical Medicine
Marion Janner OBE
Chief Executive, Star Wards
Sara Ryan
Senior Research Lead, Health Experiences Research Group, University of Oxford
Dr Graham Easton
Lead for Medical Education Research, Imperial College London
Mike Davidge
Director – Measurement, NHS Elect
Dan Wellings
Head of Insight and Feedback, NHS England
Barbara Wren
Lead Psychologist and Mentor, The Point of Care Foundation
Pip Hardy
Co-founder, Patient Voices Programme
Alison Cameron
Consultant in Effective Public Engagement & Patient Leadership
Melanie Gager
Sister Critical Care Follow Up, Royal Berkshire NHS Foundation Trust
Professor Heather Tierney-Moore
Chief Executive, Lancashire Care NHS Foundation Trust
Catherine Foot
Assistant Director, Policy, The King's Fund
Jocelyn Cornwell
Director, The Point of Care Foundation and Senior Fellow, The King's Fund
Breakfast Workshop
Transforming patient experience: How do we properly understand the patient experience of medicines and are we asking the right questions?
There has been extensive discussion about ‘medicines optimisation’, policy guidance endorsed by NHS England, The Royal College of Nursing, the ABPI, The Royal College of General Practitioners and The Academy of Medical Royal Colleges. One of the four principles of Medicines Optimisation is to “aim to understand the patient’s experience”.
This breakfast discussion explored how we can properly understand the patient experience around medicines use, and whether we are asking the right questions to be able to do this. The following questions were discussed:
- what needs to happen to improve our understanding of the patient experience of medicines use?
- are we asking the right questions to really understand patient experience?
- what is the role of the empowered patient in this process?
- whether there is sufficient awareness of medicines optimisation within the NHS?
- how are we actually measuring patient experience?
- what are we doing in response to understanding the patient experience of medicines?
This workshop was organised and run by the conference sponsors Abbvie.
Presentations
Session one: Stories vs numbers – how do we make sense of experience and why?
Andrea Sutcliffe - Behind every number is a human story
Professor Trisha Greenhalgh - Stories or numbers or stories and numbers?
Session two: The power of stories to generate understanding
Sara Ryan - How to hear voices that are seldom heard
Dr Graham Easton- The use of stories in medicine and medical education
Session three: The value of numbers and their uses to drive improvements
Professor Nick Black - What can we learn from measures and data?
Dan Wellings - Friends and Family Test (FFT), and beyond
Session four: Breakout sessions
A: What's the key to sustaining Schwartz Rounds
Barbara Wren and Raymond Chadwick - What is the key to sustaining Schwartz Rounds?
B: Patient voices: how reflective digital storytelling can enhance patient and staff experience
No presentations from this session available
C: What is the role of patient leaders?
Alison Cameron - From patient story to patient leadership
D. Experience-based co-design
Melanie Gager - Accelerated Experienced Based Co-Design Intensive Care & Lung Cancer Pathway
Session five: Tales from the Point of Care
Barbara Wren - Schwartz Rounds,The Power to Influence Cultural Change
Session six: Enabling experiences and driving change
Professor Heather Tierney-Moore - Creating a narrative for culture change