Reimagining general practice: innovative ways of delivering care

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This event will focus on innovative ways of delivering primary care to patients that could help to address the pressures of staffing, demand and workload facing general practice. 

Come and learn about evidence-based examples of care delivery from the United Kingdom that are successfully tackling the challenges facing general practice. You’ll learn about what they did, the pros and cons of each model, and how you can apply the lessons to your own situation. 

You'll hear about: 

  • models that use multidisciplinary teams to provide primary care 
  • segmentation approaches that are designed to address the needs of specific groups in your population 
  • community-centred models that increase accessibility, integrate care services, and focus on improving people’s health and wellbeing. 

General practice will need to change how it operates if it is to meet the increasing demands being placed on it. Register today to learn how to do this. 

Sponsorship and exhibition opportunities

Engage with leaders and decision-makers from across health and social care by sponsoring or exhibiting at our conferences

Are you interested in sponsoring or exhibiting at this event? Email Chris Lazenby or call him on 020 7307 2490 to discuss the opportunities available. 



Professor Helen Stokes-Lampard

Chair of Council, Royal College of General Practitioners


Sir Sam Everington

Chair, NHS Tower Hamlets Clinical Commissioning Group and a board member of NHS Clinical Commissioners


Professor Jan De Maeseneer

Department of Family Medicine and Primary Health Care, Ghent University


Robert Varnam

Director of General Practice Development, NHS England


Dr Michael Dixon OBE

GP, College Surgery Partnership and National Clinical Champion for Social Prescribing, NHS England



Registration opens, exhibition and networking


Session one: Opening plenary

10.00amWelcome and introduction

Beccy Baird, Senior Fellow, The King’s Fund

10.10amThe future of delivering general practice

Helen Stokes Lampard, Chair, Royal College of General Practitioners
Keynote address

10.30amElevator pitches – what is your vision for general practice in 20 years time?

Speakers include:

Dr Michael Dixon OBE, GP, College Surgery Partnership and National Clinical Champion for Social Prescribing, NHS England
Sir Sam Everington OBE, Chair, NHS Tower Hamlets CCG
Robert Varnam, Director of General Practice Development, NHS England
Professor Steve Field, Chief Inspector of General Practice, Care Quality Commission

10.55amQuestions and discussion


Breakout A: Using multidisciplinary teams to provide primary care

Delegates can choose between breakouts A, B and C.

11.45amWelcome and introduction

11.50amSmall Isles Medical Practice NHS Highland

  • Hear how a NUKA model with an integrated team of GPs and other health and social care workers is being used to deliver general practice to a rural and dispersed population in the Inner Hebrides. 

Gill McVicar, Director of Transformation and Quality Improvement, NHS Highland
Dr Angus Venters, GP, Small Isles Medical Practice, NHS Highland 

12.10pmMicro-teams for better continuity in Tower Hamlets

Dr Liliana Risi, GP Clinical Lead, NHS Tower Hamlets CCG 
Dr Naureen Bhatti, GP NHS Tower Hamlets CCG and Head of School of General Practice for North Central and East London

12.20pmQuestions and discussion

Breakout B: New roles

11.45amWelcome and introduction

11.50amSymphony enhanced primary care model

Dr Steve Edgar, GP and Chair, Programme Board, South Somerset Symphony Programme
  • Hear how health coaches, GP extensivists, key workers and care co-ordinators are being used to change the way that care in general practice is being delivered in Somerset.

12.10pmChanging the skill mix in general practice

  • Hear how Beacon Medical Centre have been enabling multi-disciplinary team working and changing the skill mix in general practice.

Dr Jonathan Cope, GP, Beacon Medical Group
Claire Oatway, Chief Operating Officer, Beacon Medical Group

12.30pmQuestions and discussion

Breakout C: Using community-centred models

11.45amWelcome and introduction

11.50amGlasgow Deep End practice

Anne Mullin, GP, Govan Health Centre and Steering Group member, GPs at the Deep End
  • Learn about the GPs at the Deep End work taking place in Glasgow and across Scotland working within GP practices to reduce health inequalities.
  • Hear about the Deep End GP Pioneer Scheme which supports recruitment and retention of both early career and experienced general practitioners working in very deprived areas.

12.10pmPeople-powered primary care: learning from Halton

  • Hear about a community-centred approach to health called community wellbeing practices (CWP), which is integrating community services with 17 GP practices in Halton in order to respond more appropriately to patients’ social needs as well as their physical and mental health needs.
  • The initiative has brought about a re-socialisation of health and care provision by mobilising community assets and involving citizens as active participants to bring about better health and wellbeing outcomes.

Mark Swift, Founder and Chief Executive, Wellbeing Enterprises CIC
Dr David Lyon, GP and Chair of NHS Halton CCG

12.30pmQuestions and discussion


Breakout D: Improving mental health in general practice

Delegates can choose between Breakout D, E and F.

2.00pmWelcome and introduction

2.05pmiCOPE: Camden and Islington Psychological Therapies and Wellbeing Service and practice-based mental health

Rebecca Minton, Joint IAPT Service Manager, iCOPE, Camden and Islington Psychological Therapies and Wellbeing Service
  • Hear how new IAPT (increasing access to psychological therapies) roles in GP practices are supporting staff to manage people with mental health problems. 
  • Learn about the work being done to support specific client groups including those with long-term health conditions, the black and minority ethnic (BME) population, unemployed and young people.

2.20pmPRISM – primary care service for mental health

Dr Emma Tiffin, Clinical Lead for Adult Mental Health, NHS Cambridgeshire and Peterborough CCG
  • Hear about how the PRISM service in Cambridgeshire and Peterborough is helping maximise primary care and mental health resource through collaboration in delivery of services through general practice.

2.45pmQuestions and discussion

Breakout E: How allied health professionals can support general practice

2.00pmWelcome and introduction

2.05pmManagement of irritable bowel syndrome

  • Hear about the dietetics-led specialist gastroenterology service in Somerset and how it has been supporting GPs to help patients with irritable bowel syndrome (IBS)

Marianne Williams, Specialist Dietitian, Somerset Partnership NHS Foundation Trust
Dr Berge Balian, Medical Director, Symphony Healthcare Services

2.25pmCreating a musculoskeletal (MSK) advanced physiotherapy service within primary care

  • Hear about this service, which gives patients experiencing a MSK complaint the opportunity to see a physiotherapist rather than a GP as the first point of contact.

Amanda Hensman-Crook, ‎Extended Scope Physiotherapist, Windermere Health Centre
Dr Angus Tallini, GP and Clinical Lead, NHS Berkshire West CCGs 

2.45pmQuestions and discussion

Breakout F: Delivering care through segmentation

2.00pmWelcome and introduction

2.05pmHealth 1000: the wellness practice

  • Hear about the work of Health 1000 and a segmentation model  delivering  general practice services to patients with multiple long term conditions and nursing home residents.

Dr Michael Gill, Medical Director, Health 1000 
Dr Zenobia Sheikh, Darzi Fellow and GP, Health 1000

2.25pmBevan Health CIC

Gina Rowlands, Managing Director, Bevan Health CIC
  • Learn about the targeted services being provided to support vulnerable people, for example people who are homeless, in unstable accommodation, refugees or seeking asylum.

2.45pmQuestions and discussion


Session four: Taking inspiration from international models of general practice

3.35pmWelcome back

3.40pmFamily medicine and primary care

  • Hear how the role of primary care is changing to deal with increases in health inequality and the challenges of multi-morbidity.
  • Learn from case studies and recent research in family medicine and primary care explores the challenges facing the delivery of general practice.

Professor Jan De Maeseneer, Department of Family Medicine and Primary Health Care, Ghent University

4.30pmQuestions and discussion

4.45pmClose of conference




Contact us

Programme enquiries

Booking enquiries

Sponsorship and exhibition enquiries


Group rates

  • 10 per cent discount for 3-4 people
  • 15 per cent discount for 5-6 people
  • 20 per cent discount for 7 or more people. 

Please email Annie for your promotional code. The discount will not be automatically applied to your booking. 


Receive 50 per cent off if you're a student in full-time education. Please email Annie for your promotional code. 

Bursaries for patients and carers 

We offer a limited number of bursary (free) places for our conferences. These are reserved for patients and carers. To apply for a bursary for this event, please email Annie


Can I pay by invoice? 

Yes. Please select your tickets and once you're through to the registration form, you can amend the 'payment method' from credit card to 'pay by invoice'. Please note, there is a £20 surcharge to cover the cost of processing invoices. This is in addition to the ticket price and will be added to your invoice. There is no charge for paying by debit or credit card.