Quality in social care: Regulation and the role of leadership

This content relates to the following topics:

Completing the trio of CQC Chief Inspectors, Andrea Sutcliffe joined us to share her vision for Adult Social Care and how her regulatory responsibilities fit into the wider health and care landscape. She focussed on the role of leadership and how this will be assessed in inspections.

Well-known for advocating 'The Mum Test', Andrea has promoted the importance of a person-centred approach to regulation and inspection to improve the experience of people using services.

Andrea's previous experience as Chief Executive of the Appointments Commission and Executive Director at NICE means that she has insight into the world of health and governance as well as social care.


Andrea Sutcliffe

Chief Inspector, Adult Social Care, Care Quality Commission

Andrea Sutcliffe has nearly 30 years' experience in health and social care, managing a range of services including those for children and older people.

Andrea joined the Care Quality Commission (CQC) in October 2013 from the Social Care Institute for Excellence where she was Chief Executive from April 2012. She leads on the regulation and inspection of adult social care including care homes, domiciliary care and hospices. She is also responsible for the registration team supporting all health and care sectors.

Previously Andrea was Chief Executive of the Appointments Commission and was an executive director at the National Institute for Health and Clinical Excellence for 7 years.

Andrea is an advocate for the use of social media to share information and learn from others. She tweets at @Crouchendtiger7 and writes a weekly blog for the CQC website. She is passionate about people who use services, their families and carers being at the heart of everything CQC does.